Operate as the strategic point of contact between prospective clients and care service, undertaking facility tours and providing advice on robust marketing techniques to increase sales and widen profit margins.• Ensure high integrity and validity of records through coordination and monitoring of new systems and employee training. • Update the client database on a regular basis for accuracy and ease of information retrieval, ensuring confidential integrity. • Instrumental in organising and scheduling training for the launch of a new database and migration from paper-based to digital records.• Hold key financial management reporting responsibility, through petty cash reconciliation, invoice payment, bank procedures, facilitation of fees and charges and receipt of funds.• Execute new strategies that increase the accuracy of staff information and manage payroll responsibilities, reducing payroll queries.• Maintain high professional conduct and comply to organisational policies and procedures and provide prompt response to client queries. • Successfully collated over 20 years or excessive archiving, strictly adhering to organisational retention and destruction policy.

Responsible for the identification and development of key stakeholder, community and industry partnerships and engagement, strategic information gathering and client services.• Managed resident fund monetary functions and petty cash, monitoring fund levels, contacting appropriate parties and resource mobilisation.• Conducted regular audits in compliance with accreditation standards and quality assurance systems.• Managed the resident, staff and provider database for accurate filing, procedural archival processing, and integrity of records.• Planned calendar of activities and events in close collaboration with the wider team of residents and community members and accounted for all meeting minutes for business continuity.• Ensured smooth flow of office operations, efficient client service and maintenance of office supplies.

Applied tactical sales techniques and provided high-quality customer service to increase customer loyalty and retention and optimise the store image.• Kept record of cash transactions utilising the POS for daily reconciliation, filing returns, and facilitating refunds.• Conducted detailed customer interactions for needs analysis to inform cost-effective and efficient satisfactory services.• Advocated for promotional sales products that influenced upselling and increased sales revenues.• Facilitated successful promotional activities by organising products to increase visibility and changed price signage and in catalogues; expediting product sales.• Responded promptly to client queries and complaints and managed all the telephone calls on status of stock and services provided.• Maintained the stores aesthetic appearance, cleanliness, operational health, and safety conditions.

Managed the cataloguing of artefacts in the ancient history and archaeology collections of the museum. Ensured the appropriate handling of fragile and expensive artifacts, including moving, unpacking and cataloguing objects. • Conducted experiments with lighting, flash, lenses, exposure time and object placement for the aesthetic appearance of objects on display.• Utilised Adobe Photoshop and VR Worx program to retouch and combine digital images, enabling the public to view collections online.• Created standard operating procedures and instructions for other project workers to use, standardising processes.