Community Liaison
CurrentAnew (Fort Wayne) is the 1st expansion of the hospice corporation headquartered in Indianapolis. Responsibilities include:• Conducted market analysis to develop the strategic Go-to-Market plan • Built a new territory for a startup where close to a dozen established competitors exist.• Leveraged personal professional network and knowledge of the community to persuade referral sources to try Anew hospice services.• Won the trust of new referral resources to achieve repeat business with prompt coordination of details, problem solving and reliable execution. • Collaborated with the Director of Nursing & physicians to design an orientation program for new patients & their families, pitched other referral sources & gained buy-in for implementation • Developed & delivered educational workshops utilizing data to sway referral sources to use services earlier & longer. Coached how to seed early conversations of benefits of hospice to families.• Co-organized with healthcare partners to create health fairs to reach new referrals • Sourced & recruited new volunteers and doubled company goal, three weeks early.• Natural peacemaker, highly astute in navigating difficult conversations, delivering hard messages with compassion with families while consulting benefits of serviceKey Results: Built a new referral source pipeline, within a new territory that launched with 35% volume of the long-term goal within the first month.