Dedicated leader with a proven track record in steering high-performing customer service and implementation teams for SAAS companies supporting fundraising and non-profits. Passionate about cultivating a positive customer experience through a strategic blend of efficiency and data-driven insights.My expertise extends beyond customer service to include everything from employee engagement and human resources to marketing and systems, as well as 15 years in Major Gifts fundraising and Prospect Research for health care and higher education institutions. Thriving on the intersection of people and technology, I am committed to driving operational excellence while fostering a culture of innovation.Accomplishments:-Successfully merged customer operations for multiple SaaS products due to M&A-Scaled customer support, implementation and professional services for fund accounting software as it grew from 200 to over 500 customers, maintaining CSAT of over 98%-Proactively identified Major Gifts prospects resulting in multiple 7 and 8-figure gifts for a large healthcare institutionPlease reach out to rebecca.ann.asher@gmail.com with fundraising or operations opportunities at non-profits or mission-driven organizations.