*Analyze and optimize operational processes to improve productivity and efficiency across the company, spanning multiple departments and functions, including Admissions, Student Management, Marketing, and Invoicing.*Create and implement standard operating procedures (SOPS) to ensure consistent execution of tasks.*Collaborate with cross-functional teams to identify and address operational challenges and bottlenecks.*Manage student payments/invoices and provide exceptional customer service to students related to payments.*Supervise the Enrollment Coordinator and Student Support Coordinator positions. Accomplishments: *Managed invoicing and payments transition from Wave to Quickbooks of 150+ customer accounts.*Led initiative to create an efficient, consistent, and standard admissions process, including the creation of SOPs and a standard application rubric.

*Managed invoicing, collection efforts, and served as point of contact for 150+ students.*Led ongoing project to audit historical invoicing for accuracy and procedural inefficiencies. *Developed process improvement plans and policies to promote accuracy and efficiency around information management. Accomplishments: *Improved clarity around customer payment history by creating spreadsheet tracker within first 30 days.*Identified reconciliation needs and developed plan to address inaccurate records by auditing 170+ customer accounts within first 30 days.*Increased clarity and efficiency in customer communications by creating email templates.

* Led or co-led multiple projects, facilitated project meetings, and ensured project members had the tools, resources, and information needed to move projects forward. * Reviewed processes and proposed improvements to increase efficiency and accuracy. * Accurately completed a high volume of monthly and quarterly sales and use tax returns across multiple states.Accomplishments: * Instituted clarity and efficiency into filing processes by spearheading the creation of Confluence wiki documentation to be used as training materials and created a Smartsheet Dashboard to organize the pause queue management tasks each month.* Led the team's first state deep dive project, which involved researching the sales tax nuances of a specific state, collecting findings, and presenting those findings to the team.* Spearheaded the creation of first state deep dive process and tools that could be efficiently duplicated for future state deep dive projects.* Promoted to an informal Team Lead position to support a team of 7 Filers and Enrollers who processed a high volume of customer enrollments and quarterly/monthly filings.* Improved team organization and communication by facilitating team meetings, creating Smartsheet Dashboards to track team resources, providing team updates to Manager, and encouraging team morale.* Addressed lack of collaboration and communication concerns within filing team by creating and pinning a designated Slack thread in team channel to serve as an async collaboration space for Filers to communicate about their filings loads and leading a Zoom meeting for Filers to pick their filings together and communicate in real-time.* Empowered team members and ensured ease of transition from Basecamp to Slack software by collaborating with coworker to create a "Slack Tips and Tricks" training document for team.

* Coordinated daily operations and provided high-level support to 9 instructors. * Tracked process changes and project deadlines. Clearly communicated updates and blockers to the team. * Onboarded 50+ students every cohort cycle.* Owned calendaring across 3+ time zones and managed 15 calendars.* Called upon to support the hiring, training, and onboarding of 5 new residents (temp employees) every 7 weeks.Accomplishments: * Improved accuracy and efficiency by auditing workflows and implementing needed changes.* Ensured daily operations tasks were completed on time, staff members received their assigned tasks in a timely manner by creating Asana showrunner projects to track 100+ recurring tasks for campus staff each cohort cycle.* Successfully launched the Eastern campus with 20+ students in the first cohort while simultaneously coordinating the logistics of the Pacific campus.* Guaranteed successful and efficient onboarding, training, and off boarding of new hires every 7 weeks by creating Asana projects to track necessary onboarding and training tasks and coordinating necessary training events.

* Created Showrunner Asana projects to track 100+ recurring tasks for campus staff each cohort cycle. * Coordinated daily operations and provided high-level support to 5 instructors. * Selected to assume secondary role as the Separations Coordinator for the Regulatory team to process a high volume of separation paperwork across 5 campuses.Accomplishments: * Increased the productivity and precision of separation paperwork processing and improved staff experience with the separation workflow through rigorous process audits and documentation updates using Asana project. * Bolstered student morale by designing google form with a Fun Facts segment to be utilized during morning kick offs. * Expedited student-facing email communication and safeguarded against inconsistent messaging by devising and instituting topic-specific email templates and accompanying usage instructions to Guru Wiki pages.

* Taught English to students of all ages.* Assisted with marketing activities and special events.* Wrote detailed lesson plans.* Researched and created new learning activities.

* Managed daily operations and provided direct support to the Director.* Planned board meetings, and special events, including first Black Alumni Reunion. * Prepared and maintained expense reports. Ordered supplies and equipment.* Drafted newsletters and promotional material for the department.* Oversaw coordination of 2 summer programs annually.Accomplishments: * Increased summer program efficiency by providing staff with updated documentation and guidelines to follow each year when prepping for the programs, including a comprehensive task list for the team to follow that outlined all logistical stages of running the program: preparation, logistics, and student onboarding/offboarding.* Reduced department carbon footprint and increased environmental best practices department-wide by overhauling filing process and decreasing paper usage and filing loads. *Augmented department's community visibility and social media presence through creation of Twitter and Facebook pages, execution of website updates, and the writing of promotional materials including department’s first article published in the Walton Perspective Alumni Magazine.

* Acted as gatekeeper for a busy 10-person department, serving as primary point of contact for students.* Provided administrative support, managing complex appointment scheduling and maintaining confidential student records.* Assisted with academic events including Commencement and Orientation.Accomplishments: * Guaranteed exceptional customer experiences for all callers and visitors by providing prompt, welcoming and accurate answers to all queries.

* Wrote and edited feature stories for the Crossroads Alumni Magazine.* Researched local events and business.* Conducted interviews in person, over the phone, and via email.* Photographed people and events. Awards: Certificate of Excellence, 2010.

* Provided administrative support to the Department Head of Accounting.* Maintained the Blackboard website for multiple classes.* Worked autonomously to complete projects using Microsoft Excel.

* Created weekly lesson plans.* Managed classroom.* Taught conversational English.

* Wrote weekly news and feature stories.* Study abroad correspondent in Taiwan during Fall 2008 semester and submitted weekly stories regarding the Taiwanese culture. Awards: 3rd place in Feature Writing, Missouri College Media Association Convention, 2009; Hustle Award, 2008.