Rebecca Dickey Email & Phone Number

Wichita, Kansas, United States

Wichita, Kansas, United States

Key member of High-Profile Project team assisting with the implementation and sunsetting of company policies, providing company-wide guidance and strategic counsel, while working closely with Legal and Labor Relations. Provided feedback and coaching reducing escalations for benefits team. Performed interviews and conducted Focus Groups to implement process improvements.

Managed customer relationships and executed confidential tasks with precision, demonstrating strict adherence to company policies. Coordinated operations across multiple levels of supervisory organizations, ensuring all deadlines were met timely and accurately. Managed organizational expense budget, facilitated payroll changes, and served as liaison between company and union when grievances arose.

Led call center teams of 12+ responsible for handling incoming customer calls, generating revenue, and exceeding customer service and efficiency standards. Performed team quality observations providing feedback and coaching and enforced company policies and performance standards.