• Sales and Customer Engagement: Drive sales through active engagement with potential and existing customers, leveraging networking and social media to identify new opportunities. Build and maintain strong relationships to understand and meet customer needs.• Quotation and Negotiation: Prepare competitive quotes and negotiate rates with carriers and service providers, ensuring cost-effective freight solutions (air, sea, road, rail) for customers.• Freight Coordination: Oversee door-to-door freight processes, including coordination with carriers and managing import/export documentation to comply with regulations.• Operational Problem Solving: Address operational challenges, such as shipment delays or documentation issues, ensuring timely and efficient resolution to maintain service quality.• Process Improvement and Market Analysis: Continually seek ways to enhance operational efficiency and stay informed of market trends to identify new business opportunities and maintain competitive edge.

• Delivered premium customer service while maintaining strict aircraft safety and security procedures.• Acted as a brand ambassador at promotional events, showcasing excellent presentation and interpersonal skills.• Enhanced passenger experience through efficient food and beverage service and problem-solving abilities.

• Delivered Exceptional Customer Service: Navigated complex customer inquiries and challenges with a focus on accuracy and compliance, particularly in handling dangerous goods documentation. Enhanced customer satisfaction and loyalty through meticulous service and problem resolution.• Demonstrated Organisational Excellence: Employed superior organisational skills and attention to detail to streamline operations and improve team performance. Proactively identified and resolved potential issues, ensuring adherence to safety and regulatory standards.• Fostered Team Development: Contributed to a culture of continuous improvement and knowledge sharing, enhancing team capabilities and operational efficiency. Provided comprehensive support and guidance to colleagues, reinforcing a collaborative and high-performing team environment.

• Delivered high-quality customer service and professional makeup services, achieving sales targets and KPIs through expert product knowledge and upselling techniques. • Exhibited high-level product knowledge and beauty trade skills, assisting customers and co-workers and providing comprehensive training to staff for their upskilling. This approach ensured a knowledgeable team capable of delivering expert advice and service to customers, enhancing the overall shopping experience, and contributing to achieving sales targets.

• Provided exceptional make-up services and customer assistance, driven by in-depth product knowledge and a commitment to health and safety standards.

• Led a team of 5 people to achieve sales and budget targets, excelling in comprehensive staff training, effective performance management, and efficiently resolving customer complaints. • Demonstrated exceptional customer service by fostering a collaborative team environment and implementing strategic merchandising and department planograms to enhance sales. • Effectively rostered staff and delegated daily routines, enhancing team productivity and efficiency. • Prepared and analysed sales and budget reports to inform decision-making and problem-solving strategies, driving store performance and customer satisfaction.