Responsible for managing the branch’s payroll system. Filling temporary bookings for customers within the given timescale. Writing effective adverts and interviewing and testing applicants.

I was responsible for the selling and buying of up to 50 foreign currencies to customers, conducting Western Union money transfers and selling travel money cards. We mainly worked solo so this meant keeping the stock in the bureau balanced at all times, rigorously following anti-money laundering protocol, data protection acts and adhering to the bureau security. As well as dealing with customers on a face to face basis, the daily administration of the bureau had to be completed, this meant updating exchange rates every morning, completing daily checks, filing or shredding important paperwork and archiving paperwork every six months. The balancing and bureau performance trackers were all updated using Microsoft Excel therefore I had to update these every shift ready for colleague handovers. I had to order the currency twice weekly sticking to company limits whilst having the correct currencies to meet demand for each season. Within this job I was also a ‘buddy trainer.’ I had the responsibility of training new starters who shadowed me for three weeks before they had their progress review which allowed them to be signed off to go live.