Rebecca A. Email & Phone Number

Mclean, Va, Us

Support sales operations through Sales support RFQ provisions, complete responsibility from an Order to Cash standpoint for a BOB of Specific Suppliers/Manufacturers within Saas environment. ● Act as the link between sales team and different counterparts such as suppliers and resellers.● Regular Engagement with client stakeholders as the primary point of contact.● Evaluate opportunities, developing, executing, and continuously improving on account / success plans.● Identify pipeline potential strategic Global OEM customers for incremental business beyond design transfers.

Department’s point of contact for HR and software implementation. Accounted for budget and asset allocation, procurement, and purchase requisitions. TEAM ENGAGEMENT: Cultivated an inclusive, engaged company culture, encouraging collaboration and professional development to retain talent. Marketing, advertising and sponsorship development for County-wide initiatives.— Governed technology integration of products to collect and analyze customer experience data for later use in developing acquisition, conversion, satisfaction, and retainment strategies.

Managed monthly contract compliance and accounts receivables for global accounts, specializing in mitigating contractual conflicts. Leveraged cross-functional leadership to work with all affected departments to analyze and deliver on contract requirements.  CONTRACTUAL COMPLIANCE: Completed compliance review and analysis processes following state/federal regulatory requirements and internal policies and procedures.

Orlando, Florida, Us

Oversaw matrixed fleet, both contracted partners and employees, for start-up fiber broadband company with 30K subscribers across Southwestern Florida. Directed installation and repair teams, fleet allocation, dispatch management, and safety operations with a specific focus on quality customer service.

Frederick, Maryland, Us

Recruited based on success in driving performance improvement. Maximized annual budget of $2.5M through cost control oversight, revenue management, billing resolution, and service quality. Event Dept direction, recruitment,sponsorship,Hotel management and Dispatch oversight.$2.5M Annual Budget  Client Acquisition & Retention  OPERATIONAL IMPROVEMENTS: Ideated and launched client engagement and acquisition strategies that increased customer conversion rate and revenue. Spearheaded proactive service issue resolution process. — Increased event revenue $200K via marketing, brand, and public relations strategy development and execution.— Decreased service issues occurrence 85%. CLIENT ACQUISITION & RETENTION: Optimized participation in large-scale events—Super Bowl, FM Global, PGA, NFL, etc.—to acquire new clients and to deliver superlative customer experience. Defined client relationship management strategies and processes.— Developed strong relationships to retain key clients: Miami Chamber of Commerce, the Miami Dade Beacon Council, and the South Florida Cystic Fibrosis Foundation.

Merged and Integrated 5 separate professional companies into 1 cohesive corporation. Established unified operations, merged client databases, collaborated on brand messaging, hired and trained talent, and implemented event management and fleet allocation divisions. Implementation & Execution, Business Development, Workflow Planning OPERATIONAL IMPROVEMENT & LEADERSHIP: Drafted and implemented human resource, safety, and emergency protocol processes. Trained and mentored staff including new-hire orientation and customer service training.  CLIENT CULTIVATION & CONVERSION: Introduced program targeting high-net client prospects, strategizing growth based on comparative market trends analysis.

Miami, Fl, Us

Shared P&L responsibility for $12M annual contract operations and individually managed transportation and warehousing operations. Coordinated 70 trucks in the execution of up to 975 daily deliveries. Governed quality control and security.

Doctor Of Philosophy - Phd, Industrial And Organizational Psychology

Master Of Business Administration And Hr Management, Hr, Business Administration And Management, General

Bachelor Of Arts - Ba (Hons), Language, Business Administration, Mass Communication.