Operations Program Manager
CurrentAs an Operations Program Manager at National Nurses United, I lead a distributed team of 15 members, achieving 0% staff turnover by optimizing team operations and fostering effective communication channels through Slack. I spearheaded the creation and implementation of an organizational purchasing strategy, reducing unauthorized spending by 30% through stakeholder collaboration and understanding business requirements. Additionally, I supported change management processes by developing playbooks, leading training sessions, and tracking success metrics. Collaborating closely with senior leadership, I provided valuable insights through reports and data visualizations in Excel, demonstrating the value of our operations team and the impact of change initiatives. Furthermore, I improved knowledge management by creating an indexed wiki page of internal resources, resulting in a 40% reduction in time spent searching for information.
