Rebecca Belete Email & Phone Number

United States

Plano, Texas, United States

Responsible for the operational management of loans within an assigned client segment and manage all loan level and strategic fulfillment issues. Focus on internal and external customers on loan quality and operational efficiency as well as client advocacy. Responsible for the end-to-end client experience of funding home loans with PennyMac. Train and.

United States

• Represented the voice of customers by understanding customers’ needs via customer surveys and sharing insights and customer stories.
• Recruited and hired mid to senior-level managers, Supervisors as well as hrly Coworkers.
• Led co-worker Engagement, Diversity, and skill development training to lower turnover via effective communication, regular feedback, and co-worker recognition.
• Developed and maintain strong working relationships with HR function and corporate recruiters by leading and managing hiring events to ensure optimal stuffing.
• Spearheaded the development of succession plans as well as new hire training for the Customer Experience Function.
• Collaborated with corporate HRBP to design compensation and compression plans that ensure co-workers are getting fair and competitive pay and benefit.

United States

• Promoted to oversee a store with an annual sales volume of $15M and manage 5 first-level managers and 8 supervisors that oversaw 180+ team members.
• Recruited and hired top talent first-level managers and supervisors by using the Applicant Tracking System, college recruiting, and leading hiring events.
• Provided guidance to all HR colleagues with their use of data and analytics, define the best approach to meet staffing needs, and plan recruitment.
• Provided directions to the HR manager on key initiatives of university/college recruitment programs and process improvement projects including mentorship programs (Benedict College and the University of SC at Columbia)
• Collaborated with HR Manager to identify training opportunities and ensure training objectives are aligned with business strategies and are consistently executed.
• Successfully led the store team thru company reorganization and change management.