• Collaborated with CEO and accounting department to design a central database combining opportunities, marketing success statistics, budgeted and actual work performed, and cash receipts into a single forecasting dashboard, resulting in better visibility for company performance.• Composed content and designed marketing brochures and inserts, resulting in clearer communication of firm products and services with potential clients.• Researched and identified published RFPs (requests for proposals) matching firm competencies, and teamed with internal groups to develop, edit, and prepare proposals customized for potential clients’ needs.• Created and refined standardized client contracts, resulting in expedited contract preparation and greater consistency across service lines.

• Created, for use by the company president, the fiscal 2009 telecommunications budget, collaborating with multiple teams to research and analyze historical expenditures and project likely future levels.• Audited and analyzed all telecommunications and network invoices for the Quicken Loans family of companies for compliance with negotiated contracts.• Published internal guides, trained employees, and provided technical support related to the use of mobile devices.• Investigated the nature and circumstances of service outages and analyzed contracts to request appropriate credits from service providers.• Served on a committee that planned and executed an annual event hosting 150+ company vendors in an in-house educational program and reception.• Developed and implemented travel workflow software that standardized employee travel requisitions, facilitated management approval, and integrated travel agents.

• Managed special education technology purchasing for 11 school districts through research of product specifications and pricing, classification of orders by government fund, generation and execution of purchase orders, final receipt and verification of product, and delivery to end user.• Collaborated with agency “help desk” technicians in fielding and resolving high-volume customer service requests.• Refined and codified purchase request and equipment deployment processes in writing standard operating procedures manual and trained technicians to ensure continuity across team.