Rebecca Patterson Cipkas Email & Phone Number

• Steer team of 15 in productivity and engagement. Maintain professional, organized, and safe environment for employees. Liaison and advocate, ensure employee and customer voices heard by decision makers. Leverage data.
• Implemented mentoring program to assist employees in career advancement.
• Established employee performance goals; provide feedback on KPIs and milestone… Show more Steer team of 15 in productivity and engagement. Maintain professional, organized, and safe environment for employees. Liaison.
• Established employee performance goals; provide feedback on KPIs and milestone achievement.
• Launched quality assurance practices for each development phase.
• Internship program manager and social committee lead.

Marlborough, Massachusetts

• Provided hiring, training, scheduling, performance evaluation, and workload management for eight direct reports. Created surveys, employee wellness plan, and resolved escalated issues. Evaluated employee skill gaps and.
• Developed and implemented quality assurance and tracking process; implemented best practices training.
• Provided reporting to upper management with QA stats and improvements… Show more Provided hiring, training, scheduling, performance evaluation, and workload management for eight direct reports. Created surveys.
• Provided reporting to upper management with QA stats and improvements, facilitating informed decisions. Show less

• Maintained positive customer relations by addressing problems head on, improving processes, and implementing successful corrective actions. Established team priorities, maintained schedules, and monitored performance.
• Partnered to create documentation and training on new procedures.
• Improved and streamlined workflows; increased effective and efficient practices that increased jobs completed on time and elevated internal and external reputation.
• Created engineering support team… Show more Maintained positive customer relations by addressing problems head on, improving processes, and implementing successful corrective actions. Established team priorities.
• Created engineering support team enabling more effective resource use; leveled workload improved ticket resolution rates and increased employees’ sense of value. Show less

• Managed fast-paced call center to process high-volume needs using multiple internal databases and systems. Created service request tickets, deescalated customer complaints, and scheduled field dispatch assignments.
• Supported customers throughout incident response, management, and resolution, delivering expert assistance addressing technical needs.
• Devised business continuity methods in response to complex technological issue; achieved seamless customer care.

Design and create original couture.

Bachelor Of Fine Arts, Fashion/Apparel Design

Career Diploma, Interior Decorating