Rebecca Patterson Cipkas Email & Phone Number

Steer team of 15 in productivity and engagement. Maintain professional, organized, and safe environment for employees. Liaison and advocate, ensure employee and customer voices heard by decision makers. Leverage data and analytics to propel business improvements. Organize and oversee assignments to drive operational excellence.• Implemented mentoring program to assist employees in career advancement.• Established employee performance goals; provide feedback on KPIs and milestone… Show more Steer team of 15 in productivity and engagement. Maintain professional, organized, and safe environment for employees. Liaison and advocate, ensure employee and customer voices heard by decision makers. Leverage data and analytics to propel business improvements. Organize and oversee assignments to drive operational excellence.• Implemented mentoring program to assist employees in career advancement.• Established employee performance goals; provide feedback on KPIs and milestone achievement.• Launched quality assurance practices for each development phase.• Internship program manager and social committee lead.• Received 90% favorability manager score in companywide employee survey. Show less

Marlborough, Massachusetts

Provided hiring, training, scheduling, performance evaluation, and workload management for eight direct reports. Created surveys, employee wellness plan, and resolved escalated issues. Evaluated employee skill gaps and provided training and mentoring. Ensured effective communications regarding company updates.• Developed and implemented quality assurance and tracking process; implemented best practices training.• Provided reporting to upper management with QA stats and improvements… Show more Provided hiring, training, scheduling, performance evaluation, and workload management for eight direct reports. Created surveys, employee wellness plan, and resolved escalated issues. Evaluated employee skill gaps and provided training and mentoring. Ensured effective communications regarding company updates.• Developed and implemented quality assurance and tracking process; implemented best practices training.• Provided reporting to upper management with QA stats and improvements, facilitating informed decisions. Show less

Maintained positive customer relations by addressing problems head on, improving processes, and implementing successful corrective actions. Established team priorities, maintained schedules, and monitored performance. • Partnered to create documentation and training on new procedures.• Improved and streamlined workflows; increased effective and efficient practices that increased jobs completed on time and elevated internal and external reputation.• Created engineering support team… Show more Maintained positive customer relations by addressing problems head on, improving processes, and implementing successful corrective actions. Established team priorities, maintained schedules, and monitored performance. • Partnered to create documentation and training on new procedures.• Improved and streamlined workflows; increased effective and efficient practices that increased jobs completed on time and elevated internal and external reputation.• Created engineering support team enabling more effective resource use; leveled workload improved ticket resolution rates and increased employees’ sense of value. Show less

Managed fast-paced call center to process high-volume needs using multiple internal databases and systems. Created service request tickets, deescalated customer complaints, and scheduled field dispatch assignments.• Supported customers throughout incident response, management, and resolution, delivering expert assistance addressing technical needs.• Devised business continuity methods in response to complex technological issue; achieved seamless customer care.

Design and create original couture.

Bachelor Of Fine Arts, Fashion/Apparel Design

Career Diploma, Interior Decorating