Rebecca Cramer's Location
Denver Metropolitan Area, United States
Rebecca Cramer's Contact Details
Rebecca Cramer work email
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
Rebecca Cramer personal email
n/a
Rebecca Cramer phone numbers
About Rebecca Cramer
Strategic Customer Success Manager with over 10 years of experience driving product adoption and growth for SaaS, cloud native and on premise customers. Proven track record in expanding customer accounts, increasing annual recurring revenue (ARR), and building lasting client relationships. Skilled in managing the entire customer lifecycle—from onboarding through renewal—by delivering proactive support and customized solutions. Passionate about fostering customer success through partnership, ownership, and collaboration, while maintaining a growth mindset and serving as a dedicated voice of the customer. Proficient with Salesforce, Gainsight, Hubspot, Pivotal Tracker, Microsoft and Google suites.
Rebecca Cramer's Current Company Details
Strategic Customer Success Manager
Rebecca Cramer Work Experience Details
-
Strategic Customer Success Manager, Vmware By Broadcom - TanzuBroadcom Nov 2023 - Jul 2024Boulder, Colorado, United States(Acquired VMware Inc November 2023) -
Strategic Customer Success Manager - Tanzu PortfolioVmware Feb 2020 - Nov 2023Denver, Colorado, United States(Acquired Pivotal Software January 2020) -
Customer Success Specialist- Pivotal TrackerPivotal Software, Inc. Jan 2019 - Feb 2020Denver, Colorado -
Digital Account Manager - Agile Central & PpmBroadcom Nov 2018 - Jan 2019Boulder, Colorado, United States(Acquired CA Technologies in November 2018)
-
Digital Account Manager - Agile Central & PpmCa Technologies Apr 2018 - Nov 2018Boulder, Co• Responsible for maintaining and expanding current customer base through proactive engagements, quarterly account reviews, and product development updates • Portfolio includes over 150 accounts within CA's Public Sector – SLED Agile Central software (formerly Rally) and Project Portfolio Management (PPM) client base. • Primary point of contact ensuring successful adoption of our Agile Central and PPM solutions by leveraging both technical resources and business unit support to re-enforce a best practices approach with operation.• Align customers’ business initiatives with our products and services. Create strategic account plan and execute to achieve those goals.• Use consultative sales approach to identify opportunities for growth; increasing annual spend, driving further value and expanding footprint with in the organization. • Cross-departmental collaboration aligning appropriate internal resources to facilitate customer needs that involve Contracts Management, Sales Accounting, Technical Support, and Services.• Work with Provisioning to facilitate annual contract review, quote negotiation and full execution of renewal documentation. -
Customer Portfolio ManagerCa Technologies Oct 2016 - Apr 2018Boulder, Co• Empowered clients to succeed in their agile transformation with the use of Agile Central software and facilitated a successful renewal negotiation. • Worked with 150 accounts within the Public Sector; including the Federal Government, State and Local Government and Education, along with Canada and Enterprise South East accounts. • Communicated across multiple teams to support customers. Leveraged technical support, infrastructure, engineering, product management, pre-sales and education to re-enforce a best practices approach• Contract negotiation (Pricing, language, SLO's, SLA's, payment terms)• President's Club - achieving 102% of $4M annual renewal quota for FY17.
-
Customer Success Manager - AgileRally Software Aug 2014 - Oct 2016Boulder, Colorado(Acquired by CA Technologies May 2015)• Primarily focused on reducing churn by supporting customer success throughout their agile methodology adoption with onboarding, account reviews, product enablement and technical support.• Collaborated cross-departmentally on the creation and implementation of customer success processes and techniques for the newly established team.• Managed 200 accounts in the following verticals: Federal Government, Media & Technology, Financial Services and Commercial North East.• Developed and sustained a deep understanding of customers’ business initiatives and align them with our products and services to achieve those goals.• Facilitated annual contract review, quote negotiation and full execution of renewal.• Documented and managed account relationships in Salesforce, including: goals, next steps and forecasting. • President's Club - achieving above 105% of a $2.5M annual renewal quota for FY16. -
Business Solutions Group Account ManagerActive Network Jul 2012 - Dec 2013Broomfield, Co• Marketed participant management software with online registration and event management solutions to small and medium businesses.• Worked with up to 1200 accounts monthly, with a focus on base business retention and incremental revenue growth.• Met and exceeded annual revenue and booking quotas of $800,000 and $200,000 respectively by actively pursuing new accounts and upselling to existing clients.• Monitored existing accounts and reached out to customers on a daily basis to assess satisfaction with the online system and to troubleshoot any issues identified.• Assessed prospective customer’s current and potential needs through the lead validation process and tracked all lead interactions in Salesforce.July 2012 – April 2013Business Solutions Group Lead Generation Representative• Managed high-volume of inbound leads in timely manner• Assessed prospective customer’s current and potential needs • Routed qualified leads to appropriate sales executive• Tracked and documented all interaction in Salesforce• Exceeded all key activity metrics -
Senior New Accounts' Manager Professional Footwear DivisionCrocs, Inc Oct 2006 - Jan 2012• Established new accounts for the $32 M professional footwear division; 2,400 wholesale accounts and 1,100 affiliate members.• Introduced the use of Internet based sales tools; Sales force, Linkshare, Social network sites contributing to 20% sales growth.• Cultivated Affiliate Program by creating a customer specific platform, increased active Affiliate membership >75% and increased sales 790% in 6 months.• Participated in industry benchmarking; clarifying trend, new developments and availability.• Responsible for providing technical, marketing and accounting support to three outside Channel Sales Representatives• Attended industry tradeshows as exhibitor; connect with current accounts and procure new business.• Operated daily in: JD Edwards Enterprise One (Oracle), Sterling Commerce (AT&T), Manhattan Associates, and COGNOS.10/2008-‐12/2009Account Manager – CrocsRx and Work• Managed top 12 key wholesale accounts comprising 75% of overall sales.• Transitioned new distributor for Crocs Work product line, including 10 sales representatives and 500 accounts.• Supervised the daily activities of 3 Account Coordinators maintaining 1,200 accounts.• Assessed inventory daily, working with Planning to forecast adequately.• Developed restructure plan for division to successfully handle increase in accounts.• Responsible for interview and hiring recommendation of prospective employees for growing division10/2006-‐10/2008Account Coordinator – CrocsRx Medical Division• Collaborated with team to create new Medical shoe Division within the company• Analyzed industry trends and demographics to develop and implement business plan. • Qualified new accounts to increase customer base 110% from 750-‐1750• Consistently communicated with key accounts by making between 30-‐40 calls per day • Increased wholesale product sales > $1.25M through consistent follow up and upselling. • Managed wholesale accounts and distributors; planning, inventory, logistics -
Patient Care Coordinator/Sales RepPacific Pulmonary Services Jan 2003 - Sep 2006• Achieved Top Sales Representative in Colorado – Q1 2005; Ranked 25th in the company.• Achieved 40% center growth by consistently surpassing monthly sales goals as a result of impeccable patientcare and consistent follow-through.• Managed care for over 250 respiratory patients, including compliancy, in-home observations, and educationin disease management and treatment• Participated in an ‘on-call’ rotation to provide care to patients after business hours.• Executed 50 physician calls weekly to increase market share and retain exclusivity in territory. Focusing on Internal Medicine, Family Practice, Cardiology and Pulmonology.• Negotiated with Director of Cardiovascular Services at Boulder Community Hospital to discharge patients with respiratory needs to our care.• Coordinated and conducted meetings and product training sessions with a variety of audiences.• Initiated the promotion of nocturnal pulse oximetry to assist providers in the diagnosis and treatment of CHF, COPD, and Sleep Apnea. Increased monthly referrals from 5 to 35.• Developed and implemented a sales business plan for the territory in collaboration with management. -
Technical Sales OperationsGe Access Distribution Jan 2000 - Nov 2001Boulder, CoMaster reseller, creating solutions for e-commerce, data management and networking.12/00-11/01 Senior Sales Representative • Efficiently managed companies top two Resellers; Continental Resources and Fidelity Investments. • Accountable for orders from initial quote configuration to installation with end user. • Consistently met or exceeded sales goals set by regional management.1/00 – 12/00 Sales Representative• Received Pinnacle and President’s Club Awards for top earnings in 2000.• Extensively trained in the product lines of Sun Microsystems’ and their peripherals. • Promoted and marketed the industries top-selling and innovative products.• Assessed customer needs and presented comprehensive, cost effective quotes. • Attended regular trainings and updated clients with critical, revised product information.
Rebecca Cramer Skills
Sales Management
Negotiation
New Business Development
Salesforce.com
Trade Shows
Account Management
Marketing Strategy
Product Development
Team Building
Customer Relations
Strategic Planning
Process Improvement
Problem Solving
Customer Service
Inventory Management
Crm
Sales
Sales Operations
Selling
Marketing
Management
Customer Relationship Management
Business Development
Business Process Improvement
Rebecca Cramer Education Details
-
Communications
Frequently Asked Questions about Rebecca Cramer
What is Rebecca Cramer's role at the current company?
Rebecca Cramer's current role is Strategic Customer Success Manager.
What is Rebecca Cramer's email address?
Rebecca Cramer's email address is re****@****ast.net
What is Rebecca Cramer's direct phone number?
Rebecca Cramer's direct phone number is (800) 225*****
What schools did Rebecca Cramer attend?
Rebecca Cramer attended Oakland University.
What skills is Rebecca Cramer known for?
Rebecca Cramer has skills like Sales Management, Negotiation, New Business Development, Salesforce.com, Trade Shows, Account Management, Marketing Strategy, Product Development, Team Building, Customer Relations, Strategic Planning, Process Improvement.
Not the Rebecca Cramer you were looking for?
-
5dell.com, saucelabs.com, quest.com, quest.com, boulevard.com.sg3 +194975XXXXX
-
3aol.com, akplastics.com, akplastics.com -
3gmail.com, wellsfargo.com, wellsfargo.com1 (800) 9XXXXXXX
-
Rebecca Cramer
Associate Director And Program Manager, International Development At Yale UniversityNew Haven, Ct3u.arizona.edu, gmail.com, yale.edu
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial