Rebecca Croft Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

Overall accountability for the definition, design, configuration, testing, deployment, and integration of new, modified, and/or enhanced automation.Accountable for overall Automation Strategy, Automation Governance, and Demand Management of Process Automation requests, ensuring alignment with corporate goalsManage communications and organizational change.

Boston, Massachusetts, United States

Provide oversight for the implementation, design, and delivery of RPA solutions by identifying opportunities through analytics-based process improvement assessment; ensuring the appropriate supports are in place to enable the delivery of high-quality automated solutionsAccountable for overall Automation Strategy, Automation Governance, and Demand.

Boston, Massachusetts, United States

• Provided meaningful, hands-on contributions to multiple projects across a dynamic set of situations, utilizing my knowledge of functional transformation. Effectively analyze and understand processes, identify.
• Led cross-functional process improvement and business planning projects to drive savings, increase efficiency and improve client experienceo Identified automation opportunities and utilized my knowledge of Excel Macros.
• Managed internal and external stakeholders to effectively execute change management best practices
• Deployed and supported all phases of organizational projects and initiatives, guiding departments to successful implementationo Developed the end-to-end process for creating and submitting CCA’s Network Adequacy.
• Facilitated working sessions rooted in Lean Six Sigma methodology with leadership across clinical organization and business operations
• Built workflows and processes in collaboration with clinical, IT, legal, marketing, member communications, and business teams

Boston, Massachusetts

Somerville, Massachusetts

Somerville, MA

• Provide strategic analysis across business functions (clinical operations, revenue cycle, and financial planning) assuring accuracy of information and data-enforced insight, while identifying opportunities for.
• Designed presentations for senior leadership and provided recommendations based on supporting analysis, contributing to business and process improvement
• Developed and tracked Key Performance Indicators for the finance and clinical senior leadership teams, using these KPI’s to create dashboards measuring clinical performance over time.
• Analyzed clinical performance and conveyed to the senior leadership areas which could be improved upon, leading to a boost in productivity and reducing late clinical documentation by half.
• Integral part of the team implementing a new Electronic Medical Record system across 8 offices statewide; worked closely with the Technology Services Department, leading the effort to update the programs needed to.
• Led the analytics and worked with the clinical, finance and operations teams to overhaul the Care Team Model by redesigning the structure of the nursing staff and the way patients are seen, leading to a $700K reduction.

• Undercover compliance investigator of federally funded assistance programs, investigating and reporting on program compliance and integrity, as well as fraud and abuse.
• Worked with the Department of Health to investigate WIC (Women, Infants and Children) and SNAP (Supplemental Nutrition Assistance Program)
• Completed hundreds of undercover compliance buys from retailers across the country and reporting investigation results in a timely manner
• Managed travel budgets as well as time and expense reports

Dedham, MA

Middleton, MA

• Created and managed statistical database used to track recidivism rates used to analyze the reintegration programs provided to inmates, improving the outcomes of said programs
• Improved relations between corrections staff and inmates by identifying and implementing a creative, less confrontational form of discipline in qualified housing units
• Minimum Security Eligibility (Farm) Board Member: interviewed inmates and worked as part of a team to assess personality traits, behavioral trends and time left on sentence to determine eligibility for the pre-release.
• Victim’s Services Advocate: reached out to and worked with victims of crimes to inform them of an inmate’s release or movement to another facility, and offer services to them if needed
• Orientation Instructor: trained newly arrived inmates on all policies and procedures of the Essex County Correctional Facility. Ensured clear and concise communication of behavioral expectations and daily task.
• Updated the Massachusetts State Police database with DNA collections from inmates convicted of felonies

Swampscott, MA