Vice President Of Operations
Current- Led production team to implement agile frameworks, streamlining processes and clearing backlog to improve efficiency and value delivery.- Spearheaded restructuring, reallocating resources to ensure business continuity and maintain morale during staff cuts.- Mentored and promoted team leads, building a more self-sufficient structure and enhancing leadership capabilities.- Directed acquisition due diligence and operational oversight, providing key insights for strategic decisions that drove growth.- Implemented Slack and Asana, improving communication, task management, and team collaboration.- Recovered over $150,000 in client revenue through contract mitigation, protecting financial health.- Standardized and automated workflows across production, marketing, and sales, freeing resources for high-impact projects and driving revenue growth.- Led goal-setting initiatives, aligned teams with business objectives, and improved clarity.- Established performance reports, enabling data-driven decisions and increasing accountability.- Fostered a culture of growth through proactive communication, coaching, and incentives to boost engagement and performance.- Maintained operational stability while managing the Wilmington office’s transition, ensuring high productivity.- Boosted client retention by 23% by elevating the client experience and implementing best practices to drive client satisfaction.- Introduced automation tools within Calendly, HubSpot and Asana, improving team and sales efficiency.- Facilitated KPI and OKR dashboards, improving performance and identifying operational opportunities.- Re-envisioned the Sales Discovery deck, aligning sales strategy with client needs to boost conversions.- Transformed SOPs with AI, streamlining workflows for agile responses to challenges.- Enhanced project management by onboarding the team to Frame.io and Asana, improving collaboration and content management.- Reduced hiring costs 30% introducing Deel for onboarding.
