Rebecca Doster Email & Phone Number

Breckenridge, Colorado, United States

We are a family owned company serving the Summit County since 2016. Our commitment to excellence starts with providing the highest quality services and helpful staff to help you find the flooring of your dreams. Our Breckenridge showroom offers a variety of quality flooring options and window treatments.www.interiorfinishsummit.com

Breckenridge, Colorado, United States

Breckenridge, CO

Processed and approved invoices for timely payment in weekly check runs.Coordinated the accrual of amounts pertaining to month end, with managers, when the billing had not been received.Aided with the automated accounts payable system including implementing process improvements.Provided support to ensure all departments were utilizing the company PO.

Breckenridge, Colorado

• Co-managed pre-opening and opening of the Infinity Spa.
• Developed, trained and supervised spa concierge and assisted with the training of company policies and procedures for the spa therapists.
• Assisted with the spa website, group bookings, spa promotions, social media campaigns and advertising initiatives.
• Monitored and implemented the spa concierge schedule.
• Directed the organization and control of 9 product lines, while maintaining relevant inventory paperwork and ensuring accurate inventory levels in the software system.
• Assisted with timesheet corrections, time off approvals and the proper review of bi-weekly staff timesheets.

Grand Colorado On Peak 8

• Tracked inventory and supplies to create a revenue for the activities department
• Maintained a monthly budget that was reviewed by the Guest Services Manager
• Trained and supervised the activities coordinators in the Grand Colorado activities department
• Established monthly meetings with the Grand Timber Lodge, and Grand Lodge on Peak 7 to create consistency among properties.
• Trained new employees in billing procedures with vendors, upselling guests, and general activities procedures.
• Resolved issues with vendors, while creating confidence in our department and making valuable connections transferable to a new property.

Grand Lodge On Peak 7

• Established new training procedures, including a training manual, that was used to train two activities coordinators and several front desk employees.
• Revitalized gifting options for guests and owners to generate a revenue of XXXXX for 2015.
• Displayed my commitment to the company and making grand vacations through attaining employee of the month, guest services employee of the month and several GVA’s.
• Trained new employees in billing procedures with vendors, upselling guests and general activities procedures.
• Resolved issues with vendors, while creating confidence in our department and making valuable connections that will transfer to a new property.
• Negotiated with current vendors to increase commission percentages, and obtained new vendors.

Grand Lodge On Peak 7

• Assisted guests and owners with making reservations in a professional and friendly manner.
• Assisted in managing the on property sundry shop, including regulating inventory levels and stocking new merchandise.
• Initiated projects to improve the resort; such as coloring books and crayons for children at check-in and phone chargers for overnight guests.
• Managed the front office operations, while providing support to sales professionals and customer service to clients and owners.
• Resolved customer complaints and concerns in an appropriate manner to create loyal guests.

East Lansing, MI

• Effectively and professionally managed a team of five individuals, in order to maintain a closing ratio of first contacts to leases of 40% monthly, and an 80% average Telephone Performance Analysis standard.
• Conducted monthly market studies of local apartment communities in order to competitively lease our apartments in accordance with the greater Lansing supply and demand.
• Worked with leasing managers, from over 100 communities, to assist them with traffic demands and to reach a fill percentage of 70% for the year.
• Excelled at standard managerial tasks such as composing a monthly schedule, managing a budget including payroll and overhead, and handling conflicts amongst the team members.

Lansing, Michigan Area

• Made monthly schedules for both the team members of The Apartment Store, and area leasing managers for monthly marketing outreach efforts.
• Updated social media sites including Facebook, Twitter, Yelp and Instagram, on a daily basis in order to promote The Apartment Store.

Lansing, Michigan Area

• Assisted individuals in finding apartment homes in the Lansing, East Lansing, Okemos and Haslett area, while managing inquiries from over 80 prospects through multiple databases.
• Drove sales campaigns, with several outreach programs, such as the Texting Program in which I played a key role as the top promoter.

Lansing, MI

• Researched local competitor’s sales statistics and presented the data to the Lexington sales managers, with a complete competitive analysis highlighting areas for growth and improvement in regards to wedding sales.
• Helped company attain high customer service ratings and officially commended for enthusiasm, intense customer focus and dependability in performance evaluations.
• Assisted sales managers to maximize banquet room revenue, through careful marketing and planning of the event, while using up-selling techniques to generate revenue throughout the hotel venue.

Glen Arbor, Michigan

• Single-handedly managed the office during the evenings, while generating revenues through the reservations of over 150 condominiums and four hotels at the resort.
• Analyzed evaluation data of the company’s customer service while handling guest’s complaints and resolving conflicts to the satisfaction of the customer.

• Managed and supervised a ten-person team of Level One employees during a night shift by ensuring each dorm was properly staffed and secure, while cataloging important confidential information of guests.
• Interacted with law enforcement regularly to ensure the safety of over 3,000 residents in four residential halls
• Extensively trained new hires in proper check-in procedures, and emergency protocols, while evaluating their progress on a semi-annually basis and reporting that data to the director of residential services.

Tampa/St. Petersburg, Florida Area

• Assisted in regulating the movement and flow of vehicles to avoid traffic congestion, while inputting ticket data into the resort computer system.
• Warmly greeted all arriving guests at the Valet Entrance while providing courteous, efficient, and enthusiastic valet parking services.

• Cashing out customers, stocking areas, and taking inventory. Handling money and making hourly drops, interacting with customers to make sure their needs are met and accounting for purchases.
• Made pizzas, subs and several other meals. Took orders over phone and in person.

B.A., Hospitality Business, 3.5

Activities and Societies: Spartans for the Cure TM, Envisioned and orchestrated the Honor's Event "Life's A Picnic" for the Michigan State.

High School Diploma