- Spearheaded communication strategy for managing client expectations, contributing to $100,000+ in monthly earnings- Launched learning and development program using management-by-objective methodology; achieved 90% attendance- Leveraged bilingual skills in English and Portuguese to contribute legal compliance memoranda in Portuguese and English- Coordinated the layout, production, and delivery of 100+ presentations, including 5 successful client pitches- Collaborated with agile facilitators to publish explanatory documentation on project management policy and procedure

- Partnered proactively with Learner Success team to resolve disciplinary matters, draft and implement performance improvement plans; achieved 90% graduation rate throughout tenure- Composed protocol for improving communication of internal policies and expectations to non-native English speakers- Served as first point of contact for 100+ learners on internal procedures and processes

- Strengthened proficiency in data visualization, documentation and communication- Utilized Python for data engineering, natural language processing, predictive modeling and creating neural networks- Utilized SQL for database querying

- Founded department to provide news in 12 languages, increasing community engagement and readership by 20%- Maintained 90% volunteer retention rate throughout three-year period through culturally-sensitive relationship-building- Vetted 100+ articles in English, Chinese, Spanish for accuracy, grammar, compliance with ethical and legal standards- Spearheaded creation of translation-journalism standard operating procedures (SOP)- Published internal manuals on operational processes in English, Chinese (Mandarin), Spanish, Portuguese, and French- Conducted searches and inquiries to draft and optimize editing and publishing workflow

- Articles republished in the Associated Press, Washington Post, Baltimore Sun and USA Today - Initiated and implemented Spanish-English information exchange protocol; expanded access to an additional 15,000 people- Incorporated translation best practices in knowledge presentation; resulted in two articles redistributed nationally- Encouraged reporters to incorporate multilingualism practices through own example; spurred newspaper’s first interview published in American Sign Language

Human trafficking public policy internship conducted through partnership with Star Service and Study Abroad. Combined public service work and classes on decolonization, ethical public service work. - Conducted 100+ ethnographic interviews about child labor and trafficking in Ghana- Collated data to assist CHF in creating informed sustainable policy regarding human trafficking- Strengthened relationship between villagers, interpreter and foundation