Rebecca Eby Email & Phone Number

Gays Mills, Wi, Us

Portland, Us

• Manages, mentors, and leads a team of 6 CX agents and 14 social moderator volunteers, establishing KPIs and ensuring achievement in alignment with company vision and goals.• Serves as subject matter expert and face of the company within brand’s mission-based social media communities, increasing customer satisfaction through continuity of information.• Increases group membership by 325% over 24 months through brand-based posting, community management, and content creation.• Collaborates with cross-functional teams to manage social media presence and content on multiple platforms, creating customized content plans increasing brand communities from 1K members to 18K+.• Oversees and manages 2 Help Desks, creating and implementing policies to grow company revenue 5x.• Develops and implements trainings for new and existing employees, resulting in consistent high 5* service with average response time <4 hours for all tickets.• Creates and hosts online and in-person events, increasing community outreach and brand presence.• Identifies areas of improvement, creating customizable and scalable moderator team models and implementing best practices for moderating groups.• Collaborates with journalists on PR and Interviews including The Guardian, Bloomberg, Balancing Act, Outdoor Magazine, TreeHugger, BBC, and more.• Contributes content to blog and maintains website SAQ content.• Partners with Marketing, PR, and Operations teams to spearhead agency’s internal social media programs and efforts.• Identifies content and develops UGC (user generated content), assisting with copywriting and photo and video editing.

Portland, Oregon, Us

Soldiers Grove, Wisconsin, Us

Concord, Massachusetts, Us

Washington, Dc, Us

Bachelor Of Applied Arts & Sciences, Business, Management, Marketing, And Related Support Services

Aas, Real Estate/Marketing

Education record