Rebecca Hanks Email & Phone Number

Malvern, Pa

Malvern, Pennsylvania, United States

Orchestrated annual enrollment of 12,000 students from public safety agencies annually with registering for over 400 training classes conducted nationwide.Successfully recruited over 300 public safety agencies as hosts for classes, resulting in an expanded educational reach across diverse communities. Demonstrated forward-thinking by efficiently scheduling classes up to three years in advance, ensuring optimal utilization of resources and long-term planning stability.Orchestrated the recruitment and onboarding process for 20 new instructors, ensuring seamless integration with leadership curriculum.Led and mentored a team of over 40 instructors, equipping them with the necessary skills and knowledge to deliver high-quality leadership classes nationwide. Manage student rosters and certifications of completion averaging 12-15 classes and 450-750 students per week.Revamped class workbooks and presentation slides to align with updated curriculum and brand guidelines, ensuring consistent messaging and increased student engagement by 40% through dynamic visuals and interactive content.Analyzed over 12,000 student surveys per year, identifying key areas for improvement in the curriculum. Developed and implemented a strategic plan that resulted in a 50% increase in student satisfaction scores and a 40% improvement in learning outcomes.Directed a team responsible for developing and delivering online content learning solutions, resulting in a 25% increase in course completion rates.

Malvern, Pennsylvania, United States

Update, edit and organized membership records, accounts, invoices, and other records contained within the membership management system.Provide customer support for students, members, and instructors.Work with finance team members to process invoices, make payments and other invoicing concerns.Perform and assist with completion of various admin projects.Manage and maintain office vendors. Handling of promotional materials.

West Chester, Pennsylvania, United States

Promoted company projects and campaigns to potential clients.Conducted personal background investigations, such as pre-employment checks, to obtain information about an individual's personal history.Obtained evidence for cases of divorce, child custody and missing persons and information meeting client needs.Wrote reports and case summaries to document investigations.Investigate cases such as wrongful convictions, insurance fraud, custody disputes, criminal defences, and many others.Conduct stationary and mobile surveillance for up to 6 hours to observe the person/company in question.

Downingtown, Pennsylvania, United States

Achieved a 20% increase in customer satisfaction ratings by efficiently resolving conflicts and addressing concerns in a timely manner, leading to a 15% reduction in customer complaints.Supervise a daily rotating team of over 30 employees and effectively communicated daily tasks to ensure proficiency in the department.Expanded the Front-End team by interviewing and hiring viable and suitable candidates.Manage training classes to prepare employees for the roles they would fulfill.Develop and update training materials for successful employee training.Directed nightly store operations, ensuring smooth functioning and readiness for the next business day. Successfully navigated and resolved 20+ number of unexpected challenges, resulting in a 50% decrease in operational disruptions and a 20% improvement in customer satisfaction ratings.Fulfilled the role of Store Technology Champion by assisting employees at the store level with technical troubleshooting and assisting with piloting new programs companywide.

Downingtown, Pennsylvania, United States

Downingtown, Pennsylvania, United States

Downingtown, Pennsylvania, United States

Bachelor Of Science - Bs, Criminal Justice, Gpa 3.68

Activities and Societies: Alpha Phi Sigma - Criminal Justice Honors Society Graduated Magna Cum Laude with a bachelor's degree in Criminal.

Associates Of Public Service/Social Science, Administration Of Justice, Gpa 3.85

Graduated with High Honors