Assisted with course content research & development for "Economics of Consumers & the Environment"• Researched 8 models intersecting environmental & behavioral economics for new course instruction(models included: social norms, salience, diagnostic utility/self-signaling, social preference utility, prospect theory/loss aversion, network effects, durable goods, newsvendor) • Increased salience of existing course visuals for improved learning outcomes

Researched the market potential of seaweed as a sustainable food source in British Columbia• Conducted primary & secondary research: industry interviews, consumer questionnaire & R data analysis, literature review• Read my report:

Learned applied economics and quantitative analysis of the agriculture, food, natural resource and environmental sectors

Senior business analyst for the Department of Veterans Affairs, US government | Worked on nationwide claims processing software• Ensured policy directives from Washington were implemented according to healthcare industry standards• Groomed product roadmap, authored user stories, UI mock-ups; liaison between subject matter experts & development team

Prioritized development tasks and supported User Acceptance Testing• Decreased defects by 74% by implementing regular early-stage product functionality review process • Delivered 116% of the scope that was planned by focusing on value delivery for government product owner• Increased velocity of development team with improved scrum team communication & reduced meetings for technical resources

Managed product roadmap for a SaaS product and prioritized the development team's work• Reported directly to the CEO; member of the executive team responsible for forecasting & planning• Overhauled onboarding process based on quantitative user research to increase new user engagement

Designed comprehensive wireframes and requirements for SaaS product• Redesigned product-wide information architecture for usability and cohesion • Conducted user interviews, collected user metrics to drive feature development & streamline product • Facilitated discussions with the founder, project manager, graphic designer and marketing director

Business analyst for the Department of Veterans Affairs, US government | Worked on nationwide healthcare referral and authorization software• Developed technical requirements, process flows & wireframes • Persuaded project leadership to adopt a more user-centered development approach • Managed 2 employees for user support; prioritized critical bugs/enhancements into product backlog

Certified business architect for the Department of Veterans Affairs, US government | Worked on nationwide emergency care rerouting software• Elicited business needs from client and translated into technical requirements for developers • Managed project scope & user feedback for pilot release

Conducted year-long price experiment and consumer research to persuade patrons to reduce usage of disposable coffee cups• Increased sales by 16%, decreased expenses 7%• Led a 12-person management team in charge of hiring/firing for 70 employees• Re-engineered hiring, training & evaluation procedures; increased process efficiency 3x

• Advocated to members of U.S. Congress for adding consumer protection measures to the 2012 Farm Bill• Researched emerging issues in food & health safety• Assisted data synthesis and written reports for consumers, media and NGOs

• 1 of 3 interns selected to work on largest account: The Home Depot• Assisted with production of print, radio, and TV commercials • Helped align ads with new campaign to better reach target demographic