I'm responsible for preparing, directing, and disseminating all communication on behalf of the College through various channels, including digital and print mediums. My role is to ensure that all NSCSW communication aligns with the College's objectives and goals, and supports positive reciprocal relationships with its stakeholders, including the general public, members, Council, the media, and other professional bodies. I collaborate with NSCSW staff, committee members and community partners to develop and implement communication strategy in support of the College’s larger strategic plan. This includes creating and distributing information resources to support strong member services, regulatory compliance, and the College’s continuing advocacy efforts.

Short fiction, poetry (page and performance), blogging.

Proofreading and plain language. My projects have included everything from monthly nurses' newsletters to a book proposal by a nonprofit founder.

My work at SMU connected members of the university community to important teaching and learning resources. I wrote, shared and amplified great stories about excellence in teaching, intercultural education, and the learning-centred environment of the university.Responsibilities included: All hard and soft media for the Studio for Teaching and Learning; communication strategies for Studio events and campaigns; graphic design for print and online; social media for five distinct brands with different voices; online content management in TERMINALFOUR and SquareSpace; mentoring faculty and staff in writing for the web; conference communications and coordination.

This phone line was a confidential, anonymous, peer-to-peer service for people who experienced sexual assault and/or harassment. It offered non-judgemental support, active listening and information.My responsibilities included: recruiting, training, scheduling and supporting volunteers; all administration and logistic aspects of the phone line; drafting outreach materials; evaluation, strategy and planning; and documentation of phone line processes and resources.The phone line temporarily ceased operations in 2016 so that the DSU could focus their efforts on securing a sustainable source of funding. In 2017, Dalhousie students voted to approve a levy that would guarantee funds to a supportive service on campus for survivors of gender-based violence. The student union relaunched the phone line as part of this service, based on learning from the pilot project that my predecessor and I had carefully documented.

After my internship at YWCA Halifax ended, I was hired for a contract term during the summer. During this time I initiated planning for YWCA signature event in Fall 2015: Walk A Mile In Her Shoes: * Refreshed event concept and wrote new copy, laying groundwork for a future rebrand that would promote modernized, inclusive YWCA values and key messages* Created social media strategy* Graphic design* Redesigned fundraising website on AKA raisin online event platform

The major project of my internship was designing the YWCA Halifax annual report to clearly communicate a year's worth of achievements and activities to stakeholders. Other activities included various graphic design projects, event planning and execution, press releases, proofreading and editing of YWCA resources and communication materials. My writing and design skills supported the Fund Development & Communications Manager in her work of building relationships with donors, volunteers, and the diverse community of women and girls who benefit from YWCA Halifax services and advocacy.

Walgreens acquired drugstore.com in 2011. I proactively updated customer help content to reflect business changes during and after the merger. I also lent experience and expertise to several Walgreens teams who were working to build and maintain knowledgebases for other company initiatives. The various brands of drugstore.com and Beauty.com have been dissolved, but to this day I still can find traces of my writing in the Customer Service pages of the Walgreens.com online store — particularly for the content and structure of their sections about "Auto Reorder & Save" and "Ship to Store" services.

I wrote and managed content on help pages for 10 different brand identities. These brands sold health and wellness products, prestige beauty, and replacement contact lenses. I continuously analyzed customer feedback and behaviour on our help sites, and used my findings to improve website articles and suggest improvements to customer care policies and procedures.My other responsibilities included a complete redesign of our customer help portal to improve the customer experience and reduce costs, co-administration of customer relationship management software (Oracle RightNow), collaborating on training content for call centre staff, and proactively informing customers of service changes during our merger with Walgreens. My expertise allowed me to act as a customer advocate on several cross-team projects, creating hypothetical stories and scenarios for how customers would use and experience our services online.

Email and call monitoring: evaluations of interactions with customers, and constructive feedback. A great job for a ̶n̶o̶s̶y̶ curious person with an eye for detail and high standards for customer service.

Customer service for prescription and non-prescription orders: order placement, order tracking, navigation of legal and practical requirements for mail-order prescriptions (e.g. Rx verification, refill frequency, expired prescription renewal, insurance claims).