Oversaw store opening/closing procedures, reconciled daily receipts, and prepared performance reports. Distributed vital information to the team, training on procedural changes for returns and credit card rules. Analyzed and reported store performance to management, covering sales numbers and operations. Guided couples in creating and managing wedding registries and trained new staff across various roles, ensuring adherence to company standards.• Developed a comprehensive training plan for new employees, leading to a 30% increase in employee sales and a 25% decrease in reported mistakes.• Created detailed documentation for store opening/closing procedures, reducing paperwork errors by 45% and management review time by 40%.• Established strong relationships with high-income customers and interior designers, generating over $500,000 in additional sales over four years.• Implemented a tailored training program for seasonal employees, resulting in a 35% decrease in cash register mistakes and a 25% reduction in shift call-outs.

Facilitated cross-departmental communication during a 5-month integration phase, detailing IT network, assets, and customer contracts. Orchestrated the relocation of 30+ individuals to Cisco office spaces. Documented and improved license, supply chain, and EOL processes, disseminating findings across teams. Managed monthly software license requests for internal and external customers, ensuring accuracy and promptness. Led the licensing team for new software, handling process documentation, issue escalation, and interaction with stakeholders. Created and conducted monthly technology presentations for a 275+ person unit and maintained an internal website for recordings. Managed internal hardware orders, collaborating with Operations and Finance.• Resolved a recurring hardware outage issue in the new office, preventing further disruptions in software development and enhancing team satisfaction.• Established a comprehensive licensing procedure for previously acquired software, creating a tracking system that improved operational efficiency and customer support.

Fulfilled 80% of incoming orders, contributing to $10+ million in sales over 7 years. Acted as the liaison among Sales, Accounting, Development, and Deployment to resolve order issues. Successfully managed the relocation of 20 individuals to the new office space, completing the project under budget and ahead of schedule. Managed outsourced IT operations, saving the cost of an in-house department, and maintained relationships with over 15 vendors, reducing costs by 25% over 5 years. Developed and streamlined onboarding processes for domestic and international hires, ensuring a welcoming and efficient start for new employees.• Created and streamlined onboarding processes, significantly improving employee induction experiences and overall satisfaction.• Orchestrated the successful office relocation and build-out, delivering a functional and growth-supportive workspace.• Updated email infrastructure for global accessibility, resolving international access issues and enhancing remote communication capabilities.• Developed comprehensive accounting procedures, reducing errors from 65% to 20% and ensuring financial stability and accurate reporting.

Performed comprehensive accounting duties across four companies, including A/P, A/R, and payroll, and collaborated with a tax firm for annual filings. Managed accounts for over 5 web hosting customers, contributing 25% of the company's recurring revenue. Developed and delivered a tailored training program for a diverse audience, creating all materials and conducting onsite sessions.• Revitalized customer account management, significantly boosting customer confidence, retention, and satisfaction.• Streamlined financial operations, ensuring weekly updates and accurate report generation, which fostered management trust in financial stability.

While working for Robert Half, I completed many contract jobs of varying length, including 2 longer-term jobs - one for a large office relocation and another for managing the office of a small real estate company.

During my tenure with PeopleSoft, my positions were in the pre-sales and marketing arenas. Within pre-sales, I helped to organize dozens of cross-functional product and technical expert teams to work on and successfully submit RFP/RFI/RFQs. I investigated and developed sales prospects, managed a quarterly pipeline and supported a sales team. In marketing, I designed marketing programs for customer and lead generated and managed a budget for a management team across a large territory.While at PeopleSoft, I contributed to the collaborative working environment both in my job roles as well as leading cross-functional volunteer committees in planning office-wide holiday events.