Rebecca Gales Email & Phone Number

Managed responsibilities for 40-50 students, ensuring accurate and thorough record-keeping.Monitored and communicated student progress through detailed documentation and regular updates.Served as the primary contact for students and families, providing personalized support and connecting them with social-emotional and academic resources.Conducted weekly one-on-one meetings, understanding students' daily lives to help them tailor their coursework schedules to their individual needs.Assisted students in organizing their schedules and staying on track with their coursework, offering guidance and strategies to improve time management.

Analyzed customer data to address service requests.Adhered to regulatory guidelines.Resolved customer inquiries on products and services efficiently, maintaining detailed records of interactions and resolutions.

Grand Blanc, Michigan, United States

Led weekly labor meetings, documenting insights to improve team performance and processes.Assisted in recruitment processes, contributing to team growth and maintaining thorough records.Sold services to new and existing clients, enhancing revenue through strategic follow-up.Provided exceptional customer service to prevent client cancellations, accurately tracking client interactions and outcomes.

Flint, Mi

Maintained HIPAA-compliant insurance and financial records.Facilitated communication among patients, doctors, and insurers.Educated patients on insurance coverage and copay assistance.

Supervised a team of Patient Service Specialists, ensuring accurate record-keeping and adherence to procedures.Coordinated new drug launch implementations, meticulously documenting each step.Managed insurance benefit investigations and billing, maintaining thorough and precise records.Developed training aids and SOPs, conducting training sessions for staff.Assisted patients with coverage, copay assistance, and medication delivery.

Certificate, Data Analytics

Data types and structures Using data to solve problems How to analyze data Data storytelling with visualizations Using R programming.

Pre-Licensing Course, Mi Property And Casualty Insurance

Certificate, Project Management, 4.0

Describe project management skills, roles, and responsibilities across a variety of industries Explain the project management life cycle.

General Studies