Rebecca G. Email & Phone Number

Columbus, Ohio Area

Support, coach, and facilitate customer service initiatives with physicians, mid-level providers and associates for 70 medical practices within OhioHealth Physician Group all across Ohio. Partner with Press Ganey, leader in healthcare survey improvement to identify data trends from system level to provider level and implement action plans with System level VPs, Directors, and Practice Managers.

Columbus, Oh

- Advocated for patients and family members in the Medical Intensive Care Unit, Surgical Intensive Care Unit and Neuro Intensive Care Unit- Proactively rounded on new patients and family members to ensure care was meeting expectations, served as liaison between patient and clinical/non-clinical staff to create the best possible experience for the patient- Directly addressed any concern or question, supported clinical staff, maintained open communication with Nursing Leadership and… Show more - Advocated for patients and family members in the Medical Intensive Care Unit, Surgical Intensive Care Unit and Neuro Intensive Care Unit- Proactively rounded on new patients and family members to ensure care was meeting expectations, served as liaison between patient and clinical/non-clinical staff to create the best possible experience for the patient- Directly addressed any concern or question, supported clinical staff, maintained open communication with Nursing Leadership and Charge RNs- Served as committee member on The James Bereavement Workgroup- Presented training related to improving the patient's experience for clinical/non-clinical staff in new staff orientations- Collaborated with clinical/non-clinical staff to improve policy and practice, interviewed potential advocate candidates, trained and coached new advocates- Recipient of 2017 Compassionate Care Award for Patient ExperienceHousing Duties: - Coordinated short and long term housing for low-income/out-of-town cancer patients- Provided personalized care for patients by working with clinical team to ensure accommodations according to written policy- Managed 22 apartment units by facilitating patient move-in and move-out- Built relationships with Radiation Oncology and Bone Marrow Transplant patients through consistently ensuring their housing needs were met- Created 2016 Standard Operating Procedure for Housing Program- Established and fostered relationships with area hotels- Responsible for hotel and apartment billing including maintaining Microsoft Access Database- Facilitated complete training of two new Housing Coordinators Show less

Austin, Tx

Supported the Development Team in thanking, cultivating, nurturing and sustaining relationships with every donor that invests in our mission. The stewardship programs help donors recognize the vital importance and impact of their giving which in turn strengthens their ties to our mission. Through the sharing of information and appropriate recognition, we aimed to develop and sustain life-long relationships between donors and the Foundation.

Columbus, Ohio Area

Oversaw 16 coordinators to raise funds, recruit, and plan a week long summer camp for children affected by a parent's cancer, delegated duties to execute a marketing plan, counselor recruitment plan, and special events, led weekly meetings with coordinators to discuss updates and action plans, managed a budget of $60,000, utilized conflict resolution techniques for team effectiveness and efficacy, assisted in planning 2nd Annual Benefit Dinner raising $11,000, served as Keynote Speaker at the… Show more Oversaw 16 coordinators to raise funds, recruit, and plan a week long summer camp for children affected by a parent's cancer, delegated duties to execute a marketing plan, counselor recruitment plan, and special events, led weekly meetings with coordinators to discuss updates and action plans, managed a budget of $60,000, utilized conflict resolution techniques for team effectiveness and efficacy, assisted in planning 2nd Annual Benefit Dinner raising $11,000, served as Keynote Speaker at the 2nd Annual Benefit Dinner. During the week of camp from June 22nd - June 27th, served on a team of four people responsible for 87 campers and 45 staff members. Prepared programming, provided effective resolution, and dealt with high-risk situations ensuring the safety of all campers and counselors. Show less

Columbus, Oh

Responsible for oversight of desk transactions for climbing wall/outdoor adventure facility, created and executed two staff training events, selected applicants and helped facilitate interviews, led campus outreach events, managed timekeeping records of 45 employees, participated in bi-weekly manager meetings to discuss organizational development and potential policy changes, evaluated employees twice a year and on a regular basis through feedback and coaching.