Rebecca Gilstrap Email & Phone Number

United States

- Primarily designated to one middle school campus; assigned to alternative campuses within a specified quadrant when required to ensure optimal environment for teacher instruction and student lesson comprehension- Collaborate with various staff to design, develop, and implement practices to enhance recruitment efforts and increase substitute employment retention within the district- Provide classroom instruction and maintain culture in accordance with the school’s policies and objectives

Houston, Texas Area

• Weichert Workforce Mobility acquired TheMIGroup July 7, 2018 - job role and responsibilities remained the same• Manage the work and the ongoing relationship for provider, agent, supplier relations during the life cycle of a mobilization• Work in partnership with the Business Process team to ensure Standard Operating Procedures were kept up to date for the accounts I work with• Provide, maintain, and promote superior customer service from receipt of initiation to completion of a relocation • Manage the shipment of household goods and relocation services in and out of the USA for multiple clients of various industries

Houston, Texas Area

• Manage the work and the ongoing relationship for provider, agent, supplier relations during the life cycle of a mobilization• Work in partnership with the Business Process team to ensure Standard Operating Procedures were kept up to date for the accounts I work with• Provide, maintain, and promote superior customer service from receipt of initiation to completion of a relocation • Manage the shipment of household goods and relocation services in and out of the USA for multiple clients of various industries

Houston, Texas Area

• Manage the full relocation cycle of the relocating employees while providing continuous support to both the corporate client and relocating employee• Act as single point of coordination for the relocating employee for relocation policy administration, expense reimbursement, visa and immigration, destination services, and household goods shipments• Develop, maintain and build working relationship with transferring employee, HR and local partners• Coordinate/manage suppliers (internal & external); including but not limited to Destination Services, Visa and Immigration, Household Goods etc.• Participate in continuous training to enable professional development, evaluate operational efficiency, and recommend process improvements

Houston, Texas Area

• Strategic point of contact for contract administration, reporting, and escalations for multiple clients with key business locations in the Americas region• Train Relocation Assignment Managers in account processes to ensure compliance with SLAs and KPIs• Responsible for implementation and onboarding of new accounts• Manage regular client reporting including auditing data, assembling into final presentation format and client presentation, discussion and follow through.• Collaborate with the Business Development team for RFP responses and on site presentations• Develop trusted relationships with clients leading to additional service line/revenue opportunities

Houston, Texas Area

• Managed destination services for mobilizations entering the Americas region for large clients within the industries of oil and gas, finance, and agriculture• Conducted Needs Assessment Calls for assignees to align and explain relocation and move services prior to mobilization and proactively ensured services were within client policy or exceptions granted.• Primary point of escalation for any issues that occurred during the mobilization process for our clients• Managed vendor selection process including immigration, temporary accommodations, moving providers, settling in, home search, orientation, among others• Liaison between the client, assignee, and provider companies to ensure effective, timely and authorized services were providing with proactive updates and issue resolution.

Sugar Land, Tx

• Maintained responsibilities of International Relocation Manager 2 • Conducted weekly calls and in person meetings with the client to provide updates on assignees in process of mobilizing, discuss upcoming volume, and review/provide solutions for any escalations• Reported internally on items discussed in client meetings to ensure adequate coverage for upcoming volumes and to guarantee escalations were resolved immediately• Upheld compliance to client mandated Service Level Agreements (SLA) and Key Performance Indicators (KPI) by entering and consistently updating SAP with accurate data

Sugar Land, Tx

• Maintained responsibilities of International Relocation Coordinator • Managed the entire mobilization process for the client’s employees of differing nationalities to Russia, Kazakhstan, India, Peru and Chile• Collected immigration documentation and processed visas for employees on international assignments.• Coordinated with the project, client, and employee to repatriate the employee upon assignment end

Sugar Land, Tx

• Managed the mobilization process from end to end for the client’s employees of differing nationalities to countries in Asia Pacific including (and not limited to) China, South Korea, Australia, Philippines, and Malaysia • Managed the employees’ payroll and work record while on international assignment • Hired new employees into client’s SAP database when they were placed on international assignment by accurately completing Expat Profile Request (EPR) forms with correct benefits such as uplifts/incentives, allowances, etc.• Acted as the primary point of contact and worked closely with the client on assisting employees with on-going support while on assignment• Collected pre-mobilization documents and coordinated medical and chemical screenings as required by the client to confirm eligibility in the overseas assignment• Conducted new hire briefings which included reviewing the client’s international assignment policy and corporate benefits with each employee prior to expatriation

Rosenberg, Tx

• Assisted in opening/closing the store including cash handling and bank deposits, and acted as manager on duty when the General Manager and Assistant Manager were not present• Utilized effective sales skills and superior customer service to maximize profitability and ensure repeat business• Trained new employees in sales techniques, security measures, product knowledge, computer system usage, and cash register transactions• Calculated sales goals for employees to ensure team daily sales goals were met or exceeded • Assisted team members in effectively and courteously resolving customer complaints/issues as needed

Stafford, Tx

• Managed the multiple phone lines, screened the calls and then directed them to the required department• Managed the incoming and outgoing UPS and Federal Express packages• Greeted all customers with courtesy and checked them in to the system to notify the sales department of the arrival of potential buyers• Set appointments for sales team and clients per request with due consideration to their schedules• Assumed and performed ownership of any ad hoc administrative duties as they arose

Bachelor Of Arts, Sociology

Graduated with a Bachelor of Arts degree in Sociology

Criminal Justice

Activities and Societies: Alpha Xi DeltaCriminal Justice Major