Handling special requests for ordersPlanning and providing direction to team to ensure the department achieves goalsTraining new hires and cross training employeesRunning reports to assess department status and employee productivityCreating training documentation and guidesBrainstorming ideas and implementing new solutions to improve department workflow and productivityWorking with customer service and other department leads to ensure best handling of orders and a positive overall customer experience

Performed various warehouse duties such as receiving in pallets/ordersOpened orders on camera to display contents and verify the media received matches what the customer stated they are sending inUpdated estimated media counts to be more accurate based on what was openedAssigned locations for orders and updating notes for various differences in media or notes from customersVerified orders that are done being processed to confirm everything has been accurately processedDispatched completed orders and packaged completed orders to ship back to customers

Captured video footage from various tapes such as VHS, VHS-C, High8, MiniDV, and DVDs and using equipment to digitize the footageScanned physical slides, negatives, paper photos and special media formats using equipment that turns them into a digital formatPerformed various data entry tasks such as renaming scan folders and renaming/organizing file foldersMaintained sequencing and organization of each orderUpdated media counts, added notes pertaining to the order and updated order locations

Utilize marketing techniques to bring in customersDesign and create marketing materialsProvide exceptional customer service and build a rapport with customersMaintain inventory based on customer and business needsUse spreadsheets and electronic filing techniques for organization and filing of products

Answered calls and provided customer service to participantsAnswered callers questions and directed them to the correct departmentProvided various technical support with website navigation and username/password help

Checked in customers returning vehiclesChecked vehicles for damageCustomer service

Answered phone to assist customersPlaced orders, product information, tracked orders, etc.Noted the customer account and verified informationData entry

Sliced deli meat and cheeseCustomer serviceCash register

CashieredPerformed returns and exchangesMade money orders and sent/received Western Union money transfersCustomer service

Took orders and exchanged moneyPrepared ordersCustomer serviceTrained new employees