Rebecca Gorka Email & Phone Number

Malta

• Develop brand and marketing strategies in compliance with German regulations
• Market research/ competitor analysis
• Analyse key KPIs
• Collaborate with various different departments like Paid Social, Programmatic, CRM,
• SEO, PPC, and Affiliate department and ensure consistent branding and
• communication across all channels

Saint Julian's, Malta

• Developed and implemented CRM strategies
• Coordinated and scheduled send outs with other departments to avoid overlaps
• Segmented campaign target groups
• Wrote newsletters and on-site content in German and English
• Analysed campaign performance for opening and click rates and bonus claims
• Initiated improvements regarding newsletter design

Malta

• Analysed and researched different customer risk factors in order to prevent money laundering and adhere to regulations
• Limited and monitored customer accounts

Malta

• Live chat customer support
• Helped out other departments such as Responsible Gaming by ensuring customer’s compliance with regulations, including customer protection
• Training of new colleagues and various extra tasks

Darwin, Northern Territory, Australia

• Worked on the betting floor and in customer service which required quick and accurate bet placements and answering various customer enquiries over the phone
• Communicated with different departments such as Payments and RSG when needed
• Executed customer retention strategies

Munich, Bavaria, Germany

• Wrote meeting protocols
• Administrative tasks
• Press review creation
• Appointment coordination