Rebecca Hetzer Email & Phone Number

Chicago, Il, Us

• Lead the Account Management team with the focus on retaining business through proactive outreach, day to day account management, and market expertise. • Analyze dental spend, utilization and trend data and deliver meaningful recommendations and insights to internal teams and clients. • Bring the client perspective and leadership voice to our internal teams as they create new dental offerings. • Direct the established business functions to assure achievement of annual objectives, correlating with the attainment of corporate objectives and the vision of the organization.• Develop strategic partnerships to continuously improve our business relationships with our customers to optimize the growth potential in each account.• Apply experience, creativity, planning and leadership to achieve strategic goals, overseeing the development of tactics that will enable the organization to reinforce and enhance key business relationships with various stakeholder groups, increase market share in established territories, expand into new markets, and innovate in response of the marketplace. • Build a first-class account management team including: hiring, training, coaching, counseling, and evaluating performance of direct reports.• Direct and mentor the established business team to assure achievement of annual objectives, correlating with the attainment of corporate objectives and the vision of local and corporate leadership. • Provide progress reports to leadership to assess actual results as compared with planned objectives. • Develop policies and establish and refine processes aligned with company standards and relevant to department’s scope of responsibilities.• Develop and maintain key internal relationships and ongoing communication and cooperation with division directors and members of the management team. • Direct and oversee the building, expansion and maintenance of key client and producer relationships

Cincinnati, Ohio, Us

• Work cooperatively with CEO and members of the executive team on long term business planning for approval by the company’s Board of Directors.• Forecast market demands, define company strategies to meet those demands and determine both short and long-term company goals and objectives.• Develop and implement an annual strategic plan in conjunction with corporate objectives for the purpose of assuring growth and profitability.• Oversee growth in new sales and the renewal of DCPG’s existing book of business.• Develop and implement strategic initiatives to promote DCPG products in the market.• Review performance data to monitor and measure productivity, goal progress and activity levels.• Recommend and facilitate the design and launch of new commercial products.• Contract with various third parties including general agencies, private exchanges, associations and other partners to diversify sales channels.• Manage DCPG’s marketing and corporate communications efforts ensuring the integrity of the DCPG brand across all markets and audiences.• Control an annual budget of over $8 million.

Cincinnati, Ohio, Us

• Progressed from Regional Market Manager to Director of Sales• Promoted, planned and directed the sale of company products and services.• Oversaw new market growth of Kentucky and Central Ohio markets increasing new membership sold by 37 percent and 100 percent, respectively.• Accelerated sustained sales activities in assigned markets.• Managed sales team – grew team from two to 15 members.• Recognized as top market manager for four years.• Conducted market research and product development analysis.

Cincinnati, Ohio, Us

• Developed broker relationships to further company presence in the marketplace.• Provided consistent communication and follow-up with clients encouraging new quotes and prospective business.• Delivered sales presentations to key brokers, clients and prospects.• Negotiated sales and renewal rates.

Cincinnati, Oh, Us

• Managed, monitored and provided account service to assigned client base. Provided guidance and recommendations throughout the renewal process. Conducted employee enrollment meetings.• Prepared market analysis for employee benefit plans (medical, dental, life, disability, vision) including bid preparation and analysis as well as contract comparisons.• Coordinated carrier interactions regarding claims issues and resolution, billing and enrollment issues, general benefit questions, etc.

Hartford, Connecticut, Us

• Supported broker representative team by addressing questions related to products, pricing and underwriting.• Tracked and monitored new cases through underwriting and installation.• Cultivated critical relationships with broker community and internal service teams.

Cincinnati, Ohio, Us

• Controlled accounts receivable by reviewing aging reports and investigating denied claims.• Interpreted Medicare and commercial insurance explanations and benefits. • Responded to patient calls regarding outstanding accounts and insurance coverage.

Bs, Health Administration

High School