Rebecca Ayers Email & Phone Number

Plano, Texas, United States

• Manages inventory for store with $10 million in sales annually.* Piloted new inventory management process resulting in a 30% reduction in inventory discrepancies• Contributes to customer satisfaction by ensuring products were consistently available, while reducing costs associated with overstocking.• Decreased stores shrink from $387,000 to less than $700 in 7 months of being in position• Manages inventory related projects from creation to completion, monitoring and planning all aspects of project

Dallas, Tx

• Engaged with customers to effectively build rapport and lasting relationships.• Generated new sales leads to achieve and exceed monthly sales goals.• Managed inventory storage in clean and organized fashion.• Answered customer questions about sizing, accessories, and merchandise care.• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Frisco, Texas, United States

• Oversaw team of 12 employees• Applied strong leadership talents and problem-solving skills to maintain team efficiency• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.• Enforced rules and regulations outlined in company manual to set company expectations• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.• Evaluated staff performance and provided coaching to address inefficiencies.

Dallas, Texas, United States

• Assisted brides in selecting their perfect gown for their special day• Builds customer confidence by actively listening to their wants, needs, and concerns• Stays up to date on industry trends • Works one-on-one with designers on customized gowns • Scheduling appointments via phone, text and email • Processes orders via each designers platform• Preforms quality control audit of all gowns/items that are shipped

Dallas, Texas

• Owned processing of debit card fraud and dispute cases using CO-OP/PSCU platforms• Managed project of creating new way we monitor, record, and detect fraudulent activity on debit cards and other mobile platforms which cut payouts by 15%• Saved company average of $600,000 annually through debit card transactions analysis and monitoring• Experienced in troubling shooting issues with Q2 online banking platform, Remote Deposit Capture (RDC), as well as third party vendors such as Zelle• Collaborated frequently with third party vendor, CO-OP/PSCU, on fraud monitoring and disputes.

Plano, Tx

• Handled high volumes of cash while maintaining a balanced drawer• Identified and pursued cross- selling opportunities based off members’ needs• Assisted in all aspects of banking as front line employee

Egg Harbor, New Jersey, United States

• Maintained and managed customer files and databases.• Navigated multiple computer systems and applications to find information.• Communicated with clients regarding account services, statements, and balances.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.

• Handled high volumes of cash while maintaining a balanced drawer• Identified and pursued selling and cross-selling opportunities

• Oversaw 13 employees• Ran daily operations to ensure a smooth and profitable day• Responsible for employee scheduling• Responsible for all inventory and processed supply ordering

Ocean City, New Jersey, United States

•Maintained safety protocols •Ensured customer satisfaction •Conflict Resolution*Summer job throughout high school and college

Bachelor'S Degree, Operations And Supply Management

Business Administration And Management, General

High School Diploma

Activities and Societies: - Graduated with Presidential Academic Achievement Award - Three Sport Varsity Athlete - Mentor in the Freshman.