Rebecca Ayers Email & Phone Number

Plano, Texas, United States

• Manages inventory for store with $10 million in sales annually.* Piloted new inventory management process resulting in a 30% reduction in inventory discrepancies
• Contributes to customer satisfaction by ensuring products were consistently available, while reducing costs associated with overstocking.
• Decreased stores shrink from $387,000 to less than $700 in 7 months of being in position
• Manages inventory related projects from creation to completion, monitoring and planning all aspects of project

Dallas, TX

• Engaged with customers to effectively build rapport and lasting relationships.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Managed inventory storage in clean and organized fashion.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Frisco, Texas, United States

• Oversaw team of 12 employees
• Applied strong leadership talents and problem-solving skills to maintain team efficiency
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Enforced rules and regulations outlined in company manual to set company expectations
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Evaluated staff performance and provided coaching to address inefficiencies.

Dallas, Texas, United States

• Assisted brides in selecting their perfect gown for their special day
• Builds customer confidence by actively listening to their wants, needs, and concerns
• Stays up to date on industry trends
• Works one-on-one with designers on customized gowns
• Scheduling appointments via phone, text and email
• Processes orders via each designers platform

Dallas, Texas

• Owned processing of debit card fraud and dispute cases using CO-OP/PSCU platforms
• Managed project of creating new way we monitor, record, and detect fraudulent activity on debit cards and other mobile platforms which cut payouts by 15%
• Saved company average of $600,000 annually through debit card transactions analysis and monitoring
• Experienced in troubling shooting issues with Q2 online banking platform, Remote Deposit Capture (RDC), as well as third party vendors such as Zelle
• Collaborated frequently with third party vendor, CO-OP/PSCU, on fraud monitoring and disputes.

Plano, TX

• Handled high volumes of cash while maintaining a balanced drawer
• Identified and pursued cross- selling opportunities based off members’ needs
• Assisted in all aspects of banking as front line employee

Egg Harbor, New Jersey, United States

• Maintained and managed customer files and databases.
• Navigated multiple computer systems and applications to find information.
• Communicated with clients regarding account services, statements, and balances.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.

• Handled high volumes of cash while maintaining a balanced drawer
• Identified and pursued selling and cross-selling opportunities

• Oversaw 13 employees
• Ran daily operations to ensure a smooth and profitable day
• Responsible for employee scheduling
• Responsible for all inventory and processed supply ordering

Ocean City, New Jersey, United States

• Maintained safety protocols
• Ensured customer satisfaction
• Conflict Resolution*Summer job throughout high school and college

Bachelor'S Degree, Operations And Supply Management

Business Administration And Management, General

High School Diploma

Activities and Societies: - Graduated with Presidential Academic Achievement Award - Three Sport Varsity Athlete - Mentor in the Freshman.