Rebecca James Email & Phone Number

New York, Ny, Us

Us

As part of the creative team, I had to manage the "look & feel" of the Center's brand & partner with cross-divisional teams across the organization to design graphics, publications, reports & other creative assets. I did this by:-Organizing project workstreams in support of the Center’s creative staff, establishing and managing timelines, driving accountability, assisting in resolving potential conflicts, and managing internal communications to ensure on-time asset delivery-Designing and implementing methods for tracking deliverables, schedules, and metrics for projects, providing clear tasks, gathering and ensuring application of feedback, along with accountability for project leaders and team members to ensure deliverables adhere to internal quality standards -Acting as the liaison between the Center’s Graphic Designer and internal program teams to facilitate communication and collaboration -Working with the Center’s Graphic Designer to ensure the Center brand is consistent across all channels and projects -Cataloguing, documenting, and organizing the Center's digital media in Canto with over 80,000 assets within 12 months-Establishing systems, procedures, policies, and best practices for digital asset management using proper governance and metadata management knowledge.-Leveraging training and outside resources to create systems and processes fordepartment to maintain DAM (i.e. asset management certifications, training,tools)

Stockholm, Stockholm County, Se

-Partnered closely with the Head of Design Platform to support the operational needs of a product design organization, including over 100 practitioners spanning product design, user research, art direction, localization, accessibility & design systems-Drove cadence around core activities within Platform Mission including strategy review, quarterly & annual planning (Goals & OKRs), TAPs, Dev Talks/Promotions, Headcount Planning, Budget & Forecasting with 9 team leads across the globe to ensure operations are within the $250,000 budget and ensured that plans and outcomes were clearly defined and communicated to key partners-Evangelized agile methodologies and worked with an agile coach to streamline workflows during product discovery-Implemented product design processes and frameworks to increase the productivity of 20 teams, including product designers, UX writers, user researchers, and software engineers -Supported leadership by shaping team ways of working, facilitating roadmap definition workshops, and implementing workstream management and tracking methods.

Chicago, Us

-Manage the end-to-end agile product development of a B2C web application, including conducting user research, owning the product roadmap strategy, collaborating with peers and iterating on user feedback-Define acceptance criteria for new features and create and prioritize epics, user stories, and bug tickets within product backlog, supported by artifacts generated during product discovery-Design sketches, wireframes, and lo-fidelity & hi-fidelity prototypes using Figma to capture product ideation -Conducted 8 user interviews to gain a deeper understanding of the target audience and their unique pain points -Define MVP scope, document requirements, establish baseline key performance indicators (KPIs), and present to stakeholders to ensure alignment on the product vision and how success will be measured

New York, Ny, Us

New York, Ny, Us

-Spearheaded the 1st annual global Summer Celebration event through effectively managing a $20,000 budget and facilitating partnership across Finance, Marketing, and People teams & 6 external vendors in 7+ time zones-Identified opportunities based on market understanding to rebrand company image & support recruitment strategy-Facilitated focus groups with engineering to learn about their team dynamics, internal processes, & growth areas-Collaborated cross functionally to oversee 4 global office re-openings to support company revenue growth-Created and implemented a training program for 180+ employees to improve remote leadership and employee relations to drive innovation-Partnered with the internal COVID-19 Task Force to secure PPE for various offices and ensured safety guidelines were clearly communicated and enforced

-Managed 3+ social media platforms by curating original content based on data analysis from user research-Streamlined workflow and internal processes by maximizing the usage of productivity tools and implementing best practices for product documentation to support processes becoming repeatable and teachable-Maintained a product backlog for 2 Wordpress websites & performed all website maintenance and enhancements-Helped troubleshoot usability issues and customer challenges with the websites and social media platforms-Made hard, high-judgment trade-offs between new website features and social media campaigns and speed-to-market

New York, Us

Executed administrative tasks for 5 SVPS including arranging travel, calendar management, & ad hoc projectsCreated & implemented flight details, travel guide & HR Agenda documents to fine tuning processes for Talent Acquisition teamScheduled candidate onsite interviews Managed Robin software to streamline conference room useHR functions such as designing of internal communications, arranging travel & accommodation for interview candidates & recruiting coordinationServed as office admin & receptionist providing support to all teams from front desk

New York, Ny, Us

-Executed 2 successful email marketing campaigns targeted at existing customers which resulted in 100% retention of said clients and partners-Performed market research on CRM software, built a business case detailing 4-5 recommended options within budget, and presented vision to CEO-Developed and presented training material explaining best practices in the Marketing department and SEO to break down complex ideas into simple concepts to train 10+ new team members-Utilized Google Search Console, Google Analytics, Twitter Analytics & LinkedIn Analytics to analyze the effectiveness of marketing campaigns using views, engagement, and discovery calls as metrics, resulting in an average 11% increase in engagement per post-Refined contact databases by removing duplicates and updating outdated information which resulted in saving an average of 8-10 hours per week time and money on future email marketing campaigns

Master Of Science - Ms, Arts, Entertainment, And Media Management

Bachelor’S Degree, Communication And Media Studies