Rebecca Kish Email & Phone Number

Austin, Tx, Us

As the lead in monitoring sentiment analysis for Roku's global product reviews, spanning all products, regions, and mobile apps, my team ensures data-driven insights guide strategic decisions. Placing the consumer at the forefront, we contribute to product development, marketing communications, and engineering fixes. Our overarching goal is to enhance user engagement by deeply understanding consumer preferences and translating insights into actionable opportunities for Roku.

Austin, Texas, United States

- Monitor and analyze >10K monthly product reviews in order to identify and escalate product bugs, feature requests, and overall customer sentiment- Collaborate with teams in Product, Program, and Engineering to improve product software and hardware designs linked to product review feedback- Conduct competitive analyses to identify gaps, opportunities, and impactful customer feedback across product lines.- Developed strategies on efficiently analyzing >250 product SKUs and create KPIs for product ratings that exceed industry standards- Report weekly & monthly stats to effectively acquire data to team stakeholders and executive leadership

Austin, Texas Area

Passionate for all things social, I create, manage, and maintain the content creation on Facebook, Instagram, YouTube, and Twitter for 10 businesses under this auto group. This includes, First Texas Honda, Austin INFINITI, Austin Subaru, Mercedes-Benz of Austin, Continental Auto Leasing, 3 Continental Collision Center locations, and 2 Wholesale Parts Direct locations.With experience in community management, I also actively monitor and reply to 49 platforms with incoming reviews, such as Yelp, Cars.com, DealerRater, etc.I also assist with events and sponsorships put on by the dealerships, website additions and audits, blog content creation, overall marketing integration and strategy, and video critique.

Austin, Texas

Our “do-it-for-you” marketing platform integrates social media, web, mobile, and email marketing to help merchants get more customers and keep them coming back. We do that by spreading word of mouth for our customers, extending their customer service, and managing their online reputation.—Managed and the implementation of a book of 200+ customer’s social media marketing strategies by discussing their needs with my recommendations and acted as a liaison to the content team —Analyzed and tracked metrics across Facebook, Google+, Twitter, Yelp, and Foursquare to regularly report results to customers as it relates to their marketing initiatives and objectives. —Collaborated with community managers to develop strategies to increase customers' brand awareness and engagement.

Austin, Texas

As a Logistic Account Executive for Total Quality Logistics, I am in charge of arranging transportation needs for clients that manufacture products stemming from produce to steel and dry goods.—Acted as the single point of contact for client's transportation needs and presenting solutions including negotiating fees —Acquired the ability to establish and expand relationships with key executives and decision-makers