Rebecca L'Barrow Email & Phone Number

Australia

Brisbane, Queensland, Australia

*IST SILVER- Providing exceptional customer service- Analysing and dispensing optical prescriptions and appliances- Communicating effectively to customers with a jargon-free approach- Communicating clearly and effectively to colleagues and management- Performing skill analysis to create learning based off existing knowledge and future goals- Presenting information to the team in-person and virtually- Exploring learning styles and creating individualized training and learning planners- Performing training sessions in groups and one-on-one- Creating content for training purposes; worksheets, weekly team training, induction guides- Assigning online modules for autonomous learning- Troubleshooting spectacles- Front of House role supporting the team to ensure customers are attended to and daily tasks are complete- Performing monthly Health Fund audit- Time management- Stock management and merchandising- Performing opening and closing tasks

Australia

- Supervising a department- Providing exceptional customer service- Delegating tasks based on skill level- Restocking and facing merchandise- Answering customer enquiries and complaints- Training new staff members- Providing guidance and feedback on training- Refilling cash registers daily and working with Armaguard Australia to refill store safe- Counting large sums of cash in Invoice Office independently- Attending Fundraising events for the Lady Cilento Children’s Hospital

Certificate Iv In Optical Dispensing, Optics/Optical Sciences

Diploma Of Cinemagraphic Makeup, Film And Tv