I help IT service management companies and individuals to connect with audiences and communities by developing and running digital marketing programs. I primarily work with customers interested in developing their influence and visibility to create brand focus and lead generation by using content marketing, social media and events. If you'd like help in any of these areas then please reach out.

Our mission at Conference In A Box is to democratise learning. We do this by ensuring that those who can’t physically attend conferences and events, perhaps due to time or budget constraints, can gain access to fantastic speakers and content but from the comfort of their own desks and in their own time.As Community & Customer Success Manager it's my job to define each customer’s goals and create and develop the relevant success plans to ensure they are achieved.

Working with readers to ensure we are generating good, useful content and events. Ownership of the content pipeline for both The ITAM Review and The ITSM Review including soliciting and managing contributors, managing the content calendar, SEO optimisation and sub-editing of content. Support of the editor/analyst team with identifying trends, reader requirements and research ideas. Strongly maintaining our editorial integrity and ‘reader first’ approach. Fostering, monitoring and responding to online conversations, connecting and building relationships with readers.Owning and managing all social media channels.

Installation and monitoring of Event and Alert management software on and off site for approx 30 contracts including Government, Police Forces, Charities and OrganisationsEnsuring all issues are raised promptly, taking full ownership through to completion and liaising with all relevant teams and engineers to ensure successful resolution

SDI, ITIL and TAP qualified Service Desk Analyst supporting approx 1000 remote users in XP, OPENHousing, OPENFinance, Microsoft Office, Promaster, Brixx, Lisson Grove, Select HR and Moodle

TAP qualified in-house trainer of Capita OPENHousing software modules including Customer Contact, Customer Relationship Management, Lettings, Arrears, Income Management and Supporting People