Rebecca Hadfield Email & Phone Number

Boston, Ma, Us

• Results-driven and dedicated Hospital Billing Team Lead with over 10 years of experience in hospital billing EHR systems. Proficient in Bed Charge Billing, General Ledger, Research Billing, Vendor Management, Transplant Billing and Reporting Extracts/Imports. Adept at leading teams to meet performance targets, streamlining workflow processes, and optimizing revenue cycle management. • Manage relationships between technical teams and departmental owners, external vendors or service providers to facilitate communication or production issues, ensuring swift resolution and customer satisfaction. • Develop and maintain comprehensive system documentation, including policies, procedures and training materials. • Conduct regular meetings with hospital leadership ensure compliance with Medicare and Medicaid regulations and third-party billing requirements. • Collaborate with clinical and operational teams to identify opportunities for system optimization and enhancement of the quality of patient care. • Conduct thorough system analysis and provide recommendations of system optimization and workflow enhancement. Demonstrated ability to identify inefficiencies and implement effective solutions.• Reviewed Nova Notes for both SU and New Version upgrades, create build tasks and testing scripts for application and integrated testing. • Conducted system upgrades, including testing, documentation and leadership training. • Certified Epic Resolute Hospital Billing Administration Analyst (NVT 2023)• Certified Epic Resolute Research Billing Administration Analyst (NVT 2022)

Boston, Ma, Us

• Acted as a senior resource for team to work autonomously with minimal supervision able to cover any area of ownership or administrative task for application and IT leadership. • Acted as a key technical liaison and broker of services with self-pay and bad debt vendors. • Worked with Application Leadership, Project Managers and Business Owners to collect, analyze and document business operations and workflow. • Full Epic lifecycle implementation, participated in integrated testing of all Epic functionality, interfaces, and workflows for Hospital Billing (HB) and Single Billing Office (SBO). • Designed and maintained client and patient statement logic using SBO templates and dunning messages to generate corporate statements based on patient account details. • Managed scheduling, updating, importing and exporting files for various vendor’s using FTP. • Sole HB IT owner for security, bed charge billing, research billing, transplant billing and organ procurement. • Created strategic project plan for Transplant Billing post live optimization.

Boston, Ma, Us

• Business specialist and technology generalist responsible for aligning technology solutions with business strategies. • Technical liaison and broker of services with various vendors such as 3M and Allscripts.• Internal consultant, providing technical guidance of business process expertise on complex projects or researching strategic planning matters from a technical or business standpoint. • Integral team member for the build and implementation of Passport Onesource Eligibility Application. • Coordinate multi-system solutions to clarify interdependencies and interfaces so that systems appear seamless to customers. • Create and schedule customized reports for Management using Allscripts Report Processor.• Anticipate and identify issues proactively, and implement corrective actions. • Work with end users to assist with development of procedures and user training programs. • Ensure that software maintenance and upgrades are performed without jeopardizing the integrity of the computer system. • Support more than 700 on-site and remote users for software issues via the Help Desk.

Canton, Massachusetts, Us

• Facilitated training and installation of MEDITECH’s Health Care Information System; specifically the Billing and Accounts Receivable application. • Acted as a Liaison between customers and the MEDITECH programming staff documenting problems/bugs, researching custom requests, and seeing issues through to a timely solution. • Worked extensively with high profile clients including the US new implementation beta sites.• Created internal and external documentation utilized for internal training's and the customer service homepage.• Consult with hospital financial teams simultaneously in an effort to optimize revenue cycle performance; results include a decrease in AR days and claims denials, a more streamlined collections process and notable improvements in financial health.

Farmington, Connecticut, Us

• Analyzed the operation of the Infusion Center to maximize efficiency and utilization thus improving the patient experience.• Observed and documented patient flow to identify opportunities for improvements.• Developed recommended acuity system for scheduling and staff assignments to improve patient comfort and experience.

Milwaukee, Wi, Us

• Obtained CT Life/Accident/Health Insurance license.• Assisted in creating client presentations with Personal Planning Analysis (PPA) software.• Completed in depth fact finding with prospects and existing clients• Evaluated and then made specific recommendations pertaining the client’s financial

Bachelor Of Science, Business; Healthcare Management

Education record