Rebecca Lawrence Email & Phone Number

Silver Spring, Md, Us

Washington D.C. Metro Area

● Managed 50+ corporate accounts related to certification and corporate memberships. Provided guidance, monthly reports, and acted as the company liaison for each account.● Established relationships with, coached, and advocated for candidates. Developed a new certification entrance timeline tool and improved Certified Treasury Professional (CTP) pass rates by 12%. ● Participated in all testing for new company software, including Zendesk, CrowdWisdom, and Smartsheet.● Collaborated with the Marketing Department to execute targeted social media and communications campaigns, create certification materials and brochures, and engage a wider subset of candidates.● Collaborated with the Education Department on digital content creation and delivery. Reviewed and edited session descriptions for AFP’s Annual Conference and FinNext Virtual Series.

● Supervised customer service staff and provided administrative support to the department director. Acted as the point of contact for conference, membership, and certification campaigns company wide.● Managed the daily database administration of the Customer Service department to ensure that incoming customer requests were answered, and payments were processed in a timely, satisfying manner. ● Developed materials for and trained all new hires in administrative procedures, customer communication, and lockbox reconciliation. Acted as the onsite point person for conference volunteers.● Initialized the use of the MS OneNote as a collaborative departmental tool for project tracking, SOP creation and storage, training materials, and data sharing within the association.

● Provided daily customer support, payment processing, and data entry services. Provided onsite support for annual conferences and events, including both administrative and presentation duties.● Oversaw customer-facing site navigation support through Zendesk administration and the ability to reconcile records for members as necessary.

Washington D.C. Metro Area

• Organized and trained volunteers in phonebanking procedures, data entry, and canvassing; Managed and directed teams of volunteers in canvassing and voter registration campaigns.• Planned and supervised canvassing and voter registration campaign trips to neighboring swing states• Acted as Staging Location Director for the Get Out The Vote (GOTV) campaign encompassing the critical four days preceding the election; managed a team of nearly 600 volunteers and compiled all data for the three Montgomery County staging locations

Coral Springs, Fl

• Provided excellent and timely customer service• Performed various operational tasks such as merchandise display, store inventory, stockroom organization, and cash wrap procedures• Successfully oversaw store revisions and input of shipments into corporate system files• Boosted revenue by upselling promotional items and increasing catalog disbursement to repeat customers

Orlando, Fl

• Facilitated and moderated dialogue among students and nationally recognized peace studies scholars about peace, conflict resolution, human rights and tolerance for others• Collaborated with local organizations to conduct service projects benefiting the Orlando Coalition for the Homeless, a shelter for women and children• Organized multiple monthly events highlighting issues ranging from gun violence, immigration, economic inequality, food insecurity, race, gender and sexual orientation

Bachelor’S Degree, International/Global Studies, 3.58/4.00

Activities and Societies: AU College Democrats; "No Lost Generation"Specializations in Foreign Policy and National Security, Peace.

Associate’S Degree, Holocaust And Related Studies, 4.00/4.00

Activities and Societies: Phi Theta Kappa, Alpha Gamma Omega Chapter; Phi Beta Lambda; Peace and Justice Institute; Honors Student.