Rebecca Ray, Cste Email & Phone Number

Conway, Arkansas, United States

- Coordinate, manage and participate in all aspects of Ticketing System Integrations between Ensono and client ticketing systems.- Participate in client and 3rd party technical meetings to analyze client integration needs and interfaces- Oversee and manage all data mapping from client ticketing system to Ensono SNOW ticketing system- Works with 3rd parties.

Conway, Arkansas, United States

Little Rock, Arkansas Area

Software Testing for State of Arkansas DHS ISS Team - Deloitte Consulting LLP

Little Rock, Arkansas Area

• Promoted to Testing Leadership role post obtaining CSTE Certification
• Resource allocation for all projects in Prepaid pipeline for Verizon Wireless
• Provided LOEs to PMs for testing
• Utilize Agile processes for project mgmt including grooming and daily touch point calls
• JIRA - created testing processes for Prepaid team using new tool JIRA/Agile methodologies.
• JIRA - Maintain and support all Prepaid projects, including Test Cycle creation for all Enterprise and Maintenance Releases

Little Rock, Arkansas Area

Company title change only

Little Rock, Arkansas Area

• Understand all enhancements in project (high level concepts, dependencies).
• Develop high level testing approach/plan for new and enhanced software applications.
• Assist with identification of test environment requirements for submission of testing requirement request form (TERF).
• Create System Test Scope document.
• Facilitate meetings with application and business process SME’s as needed to assist analysts with test plan creation.
• Facilitate Test Plan and Test Scope walk-throughs.

Little Rock, Arkansas Area

• Understand all enhancements in assigned projects (concepts, dependencies).
• Develop testing approach for new and enhanced software applications.
• Assist with identification of test environment requirements for submission of testing requirements.
• Create System Test Scope document.
• Facilitate meetings with application and business process SME’s as needed to assist analysts with test plan creation.
• Facilitate Test Plan and Test Scope walkthroughs.

Little Rock, Arkansas Area

• Perform applications testing for new and enhanced software applications.
• Conduct /attend test plan walkthroughs.
• Perform analysis for identification of test data.
• Ensures that test cases are being executed in a timely manner and verification documentation is being captured.
• Continuously update test case tracking tool with test case status including related HD’s and other pertinent information.
• Daily status, provide information on test plan status, defect tracking, retest results, and any activities which might impact the testing or execution schedules.

Little Rock, Arkansas Area

• Team Lead for training all applications for all divisions of the retail environment for transitioning companies to Alltel systems.
• Project Mgmt duties using Microsoft Project - Coordinate training schedules and registration for all divisions of the transitioning areas, including pc setup for all applications and testing of the software. Business.
• Recruit personnel, coordinate, and provide applications support for transitioning Alltel retail and call center locations.
• Liaison between transitioning company and various Alltel business segments.
• Develop business process documentation for various business segments.
• Manage multiple large projects, products and clients by tracking resources, prioritizing projects and providing guidance to personnel as needed.

Little Rock, Arkansas Area

• Facilitated systems training for Retail and Call Center personnel as it related to billing conversions due to acquisitions.
• Systems training included: Virtuoso II, Cellware, Unity, Mobius, PAM, EPAY, ESPA, SmartPay
• Provided on site support for retail and call center channels during transition period.
• Liaison between converting market and transition staff to coordinate all systems training.
• Created training agendas and schedules based on converting market needs.
• Determined locations for and designed temporary training facilities for converting markets.

Little Rock, AR

Data mapping for Billing Systems Conversions

Little Rock, Arkansas Area