Rebecca Ray, Cste Email & Phone Number

Conway, Arkansas, United States

- Coordinate, manage and participate in all aspects of Ticketing System Integrations between Ensono and client ticketing systems.- Participate in client and 3rd party technical meetings to analyze client integration needs and interfaces- Oversee and manage all data mapping from client ticketing system to Ensono SNOW ticketing system- Works with 3rd parties to monitor integration activities between client system and SNOW- Create or modify existing system test plan to meet user, system or application requirements during the development of the integration- Manage System Integration and User Acceptance Testing - Tests all components of the application, including all fields and related interfaces to ensure that the expected outcomes are achieved- For data mapping, test to validate the quality and accuracy of the data converted- Identify interface issues between systems as it relates to the integration- Clearly articulate problems, issues, and potential solutions to team members, clients, and Technical Delivery Managers (TDM) while managing expectations- Production install, warranty and enhancement support

Conway, Arkansas, United States

Little Rock, Arkansas Area

Software Testing for State of Arkansas DHS ISS Team - Deloitte Consulting LLP

Little Rock, Arkansas Area

• Promoted to Testing Leadership role post obtaining CSTE Certification• Resource allocation for all projects in Prepaid pipeline for Verizon Wireless• Provided LOEs to PMs for testing• Utilize Agile processes for project mgmt including grooming and daily touch point calls• JIRA - created testing processes for Prepaid team using new tool JIRA/Agile methodologies.• JIRA - Maintain and support all Prepaid projects, including Test Cycle creation for all Enterprise and Maintenance Releases• Oversee Test Planning and Execution for all Prepaid projects in both System Test and Production environments• Contact for all testing activities for Prepaid Services• Assist with escalations to meet project deadlines• Maintain Regression test plans, including Automation, for SMART (Customer Care UI)• Create Production test plans for SMART for all Enterprise Releases (12-24 per/year)

Little Rock, Arkansas Area

Company title change only

Little Rock, Arkansas Area

• Understand all enhancements in project (high level concepts, dependencies).• Develop high level testing approach/plan for new and enhanced software applications.• Assist with identification of test environment requirements for submission of testing requirement request form (TERF).• Create System Test Scope document.• Facilitate meetings with application and business process SME’s as needed to assist analysts with test plan creation.• Facilitate Test Plan and Test Scope walk-throughs. • Serve as Primary Contact for Environment Owners (Alltel owned and Vendor) and Test Support.• Coordinate and participate in testing with vendors and clients. • Communicate with and monitor Analysts progress throughout each day. Track project execution hours to hours estimated to ensure project stays within budget. Notify Management when hours are projected to be over budget.• Facilitate Daily System Test Status calls, reporting on Testing Statistics, and any activities, which might impact the testing schedule.• Setup and facilitate SWAT calls as needed for resolution of persistent issues.• Communicate daily with manager on status, resources, issues, etc. • Assisted with creating Regression Automation using HP Quicktest Professional.

Little Rock, Arkansas Area

• Understand all enhancements in assigned projects (concepts, dependencies).• Develop testing approach for new and enhanced software applications.• Assist with identification of test environment requirements for submission of testing requirements.• Create System Test Scope document.• Facilitate meetings with application and business process SME’s as needed to assist analysts with test plan creation.• Facilitate Test Plan and Test Scope walkthroughs. • Serve as Primary Contact for Environment Owners (Alltel owned and Vendor) and Test Support.• Coordinate and participate in testing with vendors and clients. • Communicate with and monitor Analysts progress throughout each day. • Track project execution hours to hours estimated to ensure project stays within budget. • Facilitate Daily System Test Status calls, reporting on Testing Statistics, and any activities, which might impact the testing schedule.• Setup and facilitate SWAT calls as needed for resolution of persistent issues.• Communicate daily with manager on status, resources, issues, etc.

Little Rock, Arkansas Area

• Perform applications testing for new and enhanced software applications.• Conduct /attend test plan walkthroughs.• Perform analysis for identification of test data.• Ensures that test cases are being executed in a timely manner and verification documentation is being captured.• Continuously update test case tracking tool with test case status including related HD’s and other pertinent information.• Daily status, provide information on test plan status, defect tracking, retest results, and any activities which might impact the testing or execution schedules.

Little Rock, Arkansas Area

• Team Lead for training all applications for all divisions of the retail environment for transitioning companies to Alltel systems.• Project Mgmt duties using Microsoft Project - Coordinate training schedules and registration for all divisions of the transitioning areas, including pc setup for all applications and testing of the software. Business segments include: Sales and Distribution, Accounting, Inventory, Marketing, Procurement, AOP, Cash Assurance, Port Support Group, and Corporate Integration.• Recruit personnel, coordinate, and provide applications support for transitioning Alltel retail and call center locations. • Liaison between transitioning company and various Alltel business segments.• Develop business process documentation for various business segments. • Manage multiple large projects, products and clients by tracking resources, prioritizing projects and providing guidance to personnel as needed.• Create / manage project plans for multiple projects at once, including facilitating weekly status meetings.• Conduct testing for applications software for transitioning/converting Retail locations.• Evaluate and document the performance of tested software and the quality testing process to provide feedback to management and project team for current and future reference.• Conduct weekly status meetings for current projects.• Developed high level training course for corporate management personnel.

Little Rock, Arkansas Area

• Facilitated systems training for Retail and Call Center personnel as it related to billing conversions due to acquisitions.• Systems training included: Virtuoso II, Cellware, Unity, Mobius, PAM, EPAY, ESPA, SmartPay• Provided on site support for retail and call center channels during transition period.• Liaison between converting market and transition staff to coordinate all systems training.• Created training agendas and schedules based on converting market needs.• Determined locations for and designed temporary training facilities for converting markets.• Travel 75% of the year.

Little Rock, Ar

Data mapping for Billing Systems Conversions

Little Rock, Arkansas Area