Worked with a large Telecommunications company in the Mobile organization in creating reporting on effectiveness and success of the new Mobile product offering. Assisted organization leaders in ad-hoc data analysis to better understand customer usage behavior and patterns, as well as how new features will be received based on current customer behavior and usage.

Worked with a large Telecommunications company in the Mobile organization in creating reporting on effectiveness and success of the new Mobile product offering.

Management Information Systems intern responsible for global communications with end users, preparation of training documentation, and junior-project manager of the Windows 10 and Office 2016 Global Rollout Project.- Created and revised communications to end users regarding testing Windows 10 and Office 2016- Main point of contact for all end users testing Windows 10 and Office 2016- Maintain and update issue tracker on a daily basis- Created weekly status updates on project progress- Main contact for all application owners regarding testing applications on the Windows 10 OS and with Office 2016 Suite- Created training documentation highlighting key new features of Windows 10 and Office 2016 for end users- Presented project work to CIO, MIS Senior Directors, and Intern Manager- Presented project work to all interns in the Southwest region at annual Summer Intern Conference

End User Computing Team Application Rationalization Project ManagerWindows 10Office 2016CommunicationsTraining documentsApplication Testing

Management Information Systems intern responsible for managing the application decommissioning project and created a documented the process for a retirement calculator for a mine site. - Worked with Microsoft Project 2010 and Microsoft Project 2013 mange the application rationalization and decommissioning project.- Ran application usage reports in BDNA (BDNA Analyze site) and SCCM (System Center Configuration Manager).- Assisted in writing uninstall programs for applications that were being decommissioned in environments.- Met with a senior director on a weekly basis to discuss the progress on the project. - Presented summer project work to all senior directors in the MIS department as well as the CIO/VP MIS.

Responsible for completing a diverse array of projects designed to improve company operations and customer service. Projects included:- Updated company website and client intake forms using WordPress- Converted 1000 company records from legacy systems to new system, Quickbooks- Created marketing materials for potential customers including developing a brochure, a new client intake form, and an introductory letter - Supported the accounting department on invoice mailings and payment collection

- Open and close shop- Inventory Products- Provide customer service