CCS provides a shared catalog and related support to 27 libraries in the north and northwest suburbs of Chicago. As our libraries continue to reinvent themselves and add services, CCS facilitates the sharing of ideas and knowledge, and promotes innovation and efficiency through shared technology.

As Member Services Manager, I improved communication between member libraries and CCS staff, developed relationships with and between member libraries, and provided boutique, hands-on software training.

Coordinated the migration of SWAN data from III Millennium to SirsiDynix Symphony. Worked with SirsiDynix project manager to monitor adherence to the project plan and timeline. Coordinated with the Member Services and Bibliographic Services managers to develop and implement a robust training plan.Committed to improving staff and patron experiences with Enterprise and other discovery tools. Current chair of the Discovery and User Experience team, comprised of library and SWAN staff, that provides guidance in the administration of Enterprise, introduction of new features, and staff training needs.Provides internal and external customer service, including on-the-fly in person or remote trainings. Partners with vendors to deliver solutions to member libraries and patrons.

Led programming workgroup charged with streamlining internal workflows and managing external program submissions.Cochaired a task force on self-directed, experiential learning as professional development.Developed events and book discussions for emerging adults as part of the genre X planning team.Managed fiction collection with rich browsing areas to feature new materials in popular genres.

Created new programs for teens and adults of all agesAssisted with adult and teen fiction and nonfiction selectionDeveloped an internal database for a local history digitization project

Managed the day-to-day operations of three libraries located inside University Residence Halls, including staff training, collection management, programming, and cataloging.