With a keen focus on customer experience as the core driver of financial results, I have the unique ability to rally matrixed teams to achieve unbelievable outcomes. I bring over 20 years of global fintech leadership for the world’s largest money transfer company, and am known for turning around stagnant products, developing and accelerating new omnichannel lines of business, and delivering new partnerships that have a multi-million dollar impact. I am a change catalyst who leads from the front to identify market and consumer perception gaps to originate novel products. Deep expertise in enterprise sales and partnerships, management of P&Ls $300M+, omnichannel fintech product strategy and innovation, global financial services, and leading complex, diverse teams to deliver on significant new growth initiatives. Passionate about helping businesses and women achieve their potential, I enjoy mentoring, public speaking, and successfully leading major revenue turn-arounds.
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Global Head Of Partner SuccessPipe Dec 2024 - PresentSan Francisco, Ca, Us -
FounderSuccessful Growth Strategies, Llc Nov 2023 - PresentBuild growth strategies for businesses and individuals to achieve next-level results. -
Senior Vice President, Head Of Americas Product Strategy And Business DevelopmentWestern Union Apr 2022 - Nov 2023Denver, Co, UsP&L leader of $350M revenue portfolio of diverse payments products. Implemented major turnaround strategies resulting in material customer and revenue growth in digital money transfer partnerships, inmate payments, bill payments, and B2C disbursements. Directed strategic innovation efforts for in-lane money transfer, new prepaid program, and retail money order. Led deals and strategic relationships with: Amazon, Google, Unicef, Federal Bureau of Prisons, Maritime, Brightwell, and InComm. -
Senior Vice President, Global Head Of Enterprise Partnerships Commercial DevelopmentWestern Union Dec 2019 - Apr 2022Denver, Co, UsArchitected new Enterprise Partnerships Commercial Development function from the ground-up. Led a $300M revenue portfolio of high-growth strategic Financial Institution and Fintech partnerships. Pioneered a significant product API overhaul to accelerate growth in co-branded and white-label deals. Mobilized the global organization in support of explosive partnerships growth. Introduced unit economics, deal parameters, RPF COE, sales operations, and evolved sales compensation structure and talent profile. -
Vice President, TransformationWestern Union Jul 2016 - Dec 2019Denver, Co, UsSecured and managed strategic partnership with Amazon Global introducing a new “customer obsessed” global payment product to market with successful implementation. Redefined global company strategy based on market position and competitive dynamics, and identified the key growth capabilities required to win. Captured $10M in savings through functional consolidation and business line role clarity. Redesigned corporate investment process to funnel more funding towards growth initiatives. -
Vice President, Customer OperationsWestern Union Dec 2013 - Jul 2016Denver, Co, UsManaged global effort to implement first-ever voice of customer program, resulting in focused efforts to solve top five customer pain points, driving $67M in incremental revenue directly tied to improved retention. Developed global consumer protection program under significant pressure, led first ever CFPB exam, resulting in no enforcements. Materially evolved capabilities and talent for enterprise PMO, Business Analysis and UAT, all global functions. -
Chief Of Staff, Global OperationsWestern Union May 2012 - Dec 2013Denver, Co, UsScaled complex global operations product and technology initiatives globally. Identified partner and implemented next-generation customer messaging platform, including deployments in top 40 markets, improving customer experience significantly. Redesigned digital self-service tools to improve CX and reduce operational costs including an overhaul of the location finder tool. Developed a new corporate cadence for prioritizing and managing customer experience initiatives. -
Director, New Product Development & Strategic AlliancesWestern Union Jun 2007 - May 2012Denver, Co, UsSpearheaded company’s first partner API deals and implementations to enable wallet payout of money transfers including Vodafone Group/Safaricom, MTN Group, SMART and G-Cash (Philippines). Led development of first bank payout implementation with Earthport, a business line that now represents a material portion of company volumes. Personally laid the global foundation for enterprise fintech partnerships. -
Sr. Manager, Product Development | Sr. Project Manager | Sr. AnalystWestern Union Jun 2003 - Jun 2007Denver, Co, UsPioneered global expansion of WU.com to international markets. Introduced international prepaid innovation initiative. Established first web analytics and funnel analysis for WU.com and implemented strategies to materially reduce abandonment and increase digital revenue.
Rebecca Mann Kelly Education Details
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University Of DenverEmphasis In Leadership -
Evangel UniversityMinor In International Business -
Universidad De Costa Rica UcrInternational Business
Frequently Asked Questions about Rebecca Mann Kelly
What company does Rebecca Mann Kelly work for?
Rebecca Mann Kelly works for Pipe
What is Rebecca Mann Kelly's role at the current company?
Rebecca Mann Kelly's current role is Fintech Partnerships Executive.
What schools did Rebecca Mann Kelly attend?
Rebecca Mann Kelly attended University Of Denver, Evangel University, Universidad De Costa Rica Ucr.
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