1. Daily operations management for the Enago Project Management Outsourcing team. This involves+Ensuring process adherence for assignments: from receipt from clients to freelancer allocation and deadline management, and delivery to the client.+Understanding client requirements and negotiating on deadlines.+Following freelancer allocation criteria such as assignment budgets and quality requirements.+Coordinating with the in-house Editing team, Quality team, Internal Allocation, Freelancer Experience and Client Servicing teams.+Tracking close deadlines and managing last-minute scheduling changes.+Handling queries from freelancers and internal teams.+Tracking and auditing for assignments received from certain regions to ensure budget and other criteria were met.2. Freelancer (FL) SPOC within the project management team which involved+Managing FL escalations.+Conducting RCAs +Process enhancements within the team and with external teams to address FL inconvenience and enhance the FL experience.3. EEEC project - Tracking, analyzing and communication with a group of freelancers under EEEC to ensure utilization against their contract amount.

Responsibilities:• Developing the curriculum for teaching Nemeth braille skills to persons with blindness. This includes teaching activities suggested, worksheets, tactile diagram instructions, teaching tips, etc.• Ideation and planning for projects at the centre, including:1. Specials skills curricula, to be followed for teaching specials skills to persons with blindness and low vision. This includes overall documentation of special skills delivery models, enrolment assessment tools, etc.2. Teacher Training course curriculums for learning Special skills and how to teach them3. Math-Science Access-related RnD work4. Documentation of past trainings and workshops at the centre5. Accessible geometry constructions kit creation and ideation6. Other accessible STEM education-related activities

Responsibilities:• Research, training and awareness in the use of Access Technology and other accessible solutions in STEM education for the blind.• Providing support, in-service training and special skills training to blind students, inclusive educators, special educators and parents, as part of the "Inclusive Education Support" program & the "I for Inclusion" program for inclusive educators; mainly in the area of STEM education for the blind.• Training students with blindness in various mathematics- and science-related special skills such as Nemeth braille Reading & Writing Math on the Computer skills (LaTeX with MathType in MS Word, ASCIIMath methods), mental math skills, accessible geometry skills, lab work skills, Taylor frame, visual concept enrichment sessions.• Involvement in documentation of methods and practices and building of curriculums as teaching resources for the above mentioned STEM-related special skills.• Involvement in building a free online Concept Teaching resource to teach STEM subjects to students with blindness and low vision.• Involvement in building a Teaching Learning Aid (TLA) library at the centre including various models and manipulatives to be used in the education of students with blindness, parents and tutors. Specifically TLAs that would aid in the learning of STEM subjects.• Active involvement in research being conducted to identify the key features for the ideal geometry tools that can be used by blind students in India, and to create a prototype for the same.• Involvement in research, documentation of guidelines and trainings for accessible book production (ebooks and braille books) for blind and low-vision students. Especially in the creation of accessible STEM books.• Involvement in various awareness and advocacy events and activities conducted by the centre such as the Antarchakshu® The Eye Within™.• Contribution towards a project on building of accessible “Upper Primary Science Kits” by the DESM at NCERT.

Available to work with both individuals as well groups of visually impaired children and adults, offering the following:Personal Training1. Computer Basics Training for the Visually Impaired2. Life Skills and Work Etiquette Training for the Visually Impaired3. Orientation & Mobility for the Visually Impaired4. Basic Braille TrainingWorkshops1. Awareness Workshops on ‘Working with the Blind’ for Individuals & Corporate Entities2. Social Gathering Events for the Visually Impaired (e.g., audiodescriptive movie screenings, games, etc.)Website : www.rebeccacarvalho.wordpress.com

Responsibilities: • Managed all content requirements for internal and external communications.• Managed the Facebook page (www.facebook.com/teatrunk) for meaningful engagement with the Facebook community.• Worked closely with the events team to market and promote events and workshops.• Co-ordinated with public relations agents for content and story ideas for publicity during launch and events

Provided computer education to the visually impaired members of the XRCVC. (Volunteer work)

Access Technology Co-ordinator in the Vocational Training Unit and Mini Braille PressResponsibilities:• Basic computer training with use of a screen reader (JAWS) for a visually impaired student.• Managing of the production of all kinds of braille material (E.g. Educational material in braille, braille visiting cards, braille motivational calendars, braille leaflets etc) by co-ordinating with the computer trained hearing impaired staff, visually impaired staff (for braille proofreading) and volunteers.• Managing of the production of all kinds of tactile graphic material with or without braille by co-ordinating with the hearing impaired graphic designers and visually impaired staff (for proofreading).• Co-ordination of the braille jobs received from the clients/customers.• In charge of overall managing and usage of all kinds of access technology equipment in the organization. For example, the Mountbatten embosser, braille embossers, OCR scanners, braille translation software, Zoom Ex scanners, Picture In A Flash (PIAF) machine, Emprint and other braille and tactile graphic embossers.• Responsible for managing the production of the Shree Guru Granth Sahib in braille. This involved converting the text to Unicode format, translation with the help of braille translation software, co-ordination of the proofreading and proof correction process with the visually impaired staff and the client, braille embossing and co-ordination of binding and packaging of the books with the visually impaired staff.

Responsibilities:• Processing of assignments sent by clients: Sending quotations via email, confirming the assignments and forwarding them to the Editorial Co-ordinators.• Co-ordination with the Japanese staff over client queries and concerns.• Co-ordination with the marketing team over launch of new discounts, website updates etc.• Conducting training programs for new members in the CS team as well as orientation on ‘Client Servicing’ for new members of other teams.• Preparing updates and presentations on the operations of the Client Servicing team for the Operation Management Groups at the monthly and quarterly meetings with the other teams in the organization.• Updating documentation of the processes followed on the intra website of the company called ‘Cnome’.• Member of the Operations Management Team.

Responsibilities:• Distribution/sales of Portfolio Managing Services, Mutual Funds as well as Insurance linked structured products to High Net Worth Individuals (HNI), in the Financial Planning Group of Kotak Securities.• Handling relationships as well as service-related queries of existing clients. Fixing appointments and going for meetings outdoors.