Rebecca Mauro Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Assist the General Manager in all aspects of the operations of the restaurant to achieve objectives in sales, costs, employee retention, guest service, food quality, and sanitation• Provide leadership to the team by hiring and developing their skills, effectively giving direction, and positive motivation• Build customer relationships, provide exceptional service, and resolve customer issues quickly• Work closely with the head and sous chefs to produce great dishes by safely cutting, storing, and cooking food

Pittsburgh, Pennsylvania, United States

• Participated in all aspects of food production, such as safely cutting, cooking, and storing as well as working as a line cook when available.• Joined the Front of House to help as needed.

Greater Pittsburgh Area

• Acted as the liaison between Humane Animal Rescue and its surrounding communities by participating in local events to engage and educate the public• Managed the Event section of the Humane Animal Rescue website• Participated as Co-chair in Humane Animal Rescue's Employee Enrichment Committee, to find ways to boost staff morale and solidarity within a stressful industry• Participated in Humane Animal Rescue's Safety Committee, to encourage and maintain a safe working environment• Participated in Humane Animal Rescue's Communications Committee, to help encourage connecting all departments with upper management• Coordinated, scheduled, and trained volunteer personnel for all events• Managed the flow of adopters and adoptees promptly and professionally in addition to politely guiding all others to the correct departments• Ensured compliance and integrity of Humane Animal Rescue by making sure paperwork is processed correctly, all available animal information is up to date, and all guests are vetted.• Provided a cohesive team environment by going above and beyond with volunteers and staff to create a positive and productive atmosphere

Pittsburgh, Pennsylvania

• Streamlined schedule to minimize expenses while maintaining exceptional guest experiences to maximize company profit margins• Rewrite employee training handbook and standard operating procedures, focusing on quickening table turn time and conveying BRGR levels of excellence• Created a positive company culture by initiating a fun, rewarding environment for all employees• Developed plans to reduce restaurant overhead as well as complimentary food and beverage to the general manager and company owners

Pittsburgh, Pennsylvania, United States

● Prioritize series of projects leading up to event so that events would start on time and accurately● Design event layout to help optimize space and exposure

Greater Pittsburgh Area

• Assisted the General Manager in all aspects of the operations of the restaurants to achieve objectives in sales, costs, employee retention, guest service, food quality, and sanitation• Provided leadership to the team by hiring and developing their skills, effectively giving direction, and positive motivation• Builded customer relationships by providing exceptional service and resolving customer issues quickly• Assisted with company event planning by coordinating benefit dinners, business meetings, and city-wide events• Responsible for ad hoc reporting projects from upper management including all aspects of Microsoft Suite

Greater Pittsburgh Area

• Focal model for photo shoot of 2010 collection• Independently entrusted to represent and promote the brand at private, upscale house shows

Greater Pittsburgh Area

• Facilitated the relationship between appraisers and all business units to enhance client satisfaction• Responded to and resolved vendor and client issues in a timely, consistent manner• Maintained a higher level of professionalism and work quality to meet the needs of upper level clients• Determined the best fit appraisers for new orders by examining geographic location, past report quality, and profit margin

Greater Chicago Area

• Formed professional relationships with clients and furthered the business• Consistently exceeded individual sales goals• Assisted other associates to close additional sales and make store goal• Participated in all areas of store operations, including training new associates, merchandising, inventory control and periodic counts, maintenance, opening and closing the store

Greater Pittsburgh Area

• Guaranteed excellent service by helping associates exceed customers’ needs• Prioritized and accomplished multiple tasks within established time frames by effectively planning and managing workload and delegating work• Developed, trained, and motivated a team of 20-30 associates• Played a leading role in accomplishing the stores’ and each departments’ weekly sales goals - resulting in being the most successful store in the region• In charge of contacting and interacting with local animal shelters to keep track of animals adopted at the store and to plan adoption events• Managed inventory by reviewing reports showing stock levels, receiving trucks, stocking shelves, forecasting, and adjusting, using the SAP software system

Greater Pittsburgh Area

• Prepared for and helped run various events held at the Center, such as exhibition opening night receptions, benefit galas, and weddings• Displayed and assisted customers with art items, such as 2D art, jewelry, and ceramics• Conducted periodic inventory counts to determine appropriate merchandise levels and ensure proper payment to artists• Worked with and guided children through art projects during the summer art camps• Implemented the advocacy program with Pittsburgh Public Schools• Coordinated the regional 2007 Poetry Out Loud competition

Greater Pittsburgh Area

• Assisted with various firm projects using art and design principles• Remodeled office restroom• Performed clerical work, such as preparing project specifications, writing emails and letters on behalf of the company’s partners, and running regular office errands

Greater Pittsburgh Region

• Interacted with customers• Processed deposits and withdrawals.• Handled large amounts of cash.

M.A., Arts, Entertainment, And Media Management

focus on Nonprofit Management

B.A., History Of Art And Architecture - Intensive Program, Studio Arts