Rebecca M. Branco Email & Phone Number

Limerick, Ie

Limerick, Ireland

Limerick, County Limerick, Ireland

Limerick, County Limerick, Ireland

Limerick, Ireland

As a Seller Support Agent, I play a crucial role in providing proactive and reactive support to sellers on the e-commerce platform of the company. My main responsibilities includ:- Providing proactive and reactive support to sellers, answering questions, solving problems, and offering guidance on cases.- Investigating and resolving issues related to payments, canceled orders, customer complaints, and technical issues, collaborating with other teams to find effective solutions.- Delivering exceptional customer service by ensuring prompt and professional responses to seller's inquiries and issues.Working as a Seller Support Agent, I developed effective communication skills, empathy, problem-solving abilities, and teamwork. I actively contributed to the continuous improvement of support processes.

Limerick, Ireland

- Keep an accurate log of work carried out and all adjustments.- Complete all process documentation.- Ensure that shift handover sheet is accurate and complete and reflects all relevant information.- Ensure housekeeping standards and a safe work environment is maintained at all times.- Remove completed logs and move to designated location.- On-going review and checks for machine performance issues.- Provide cover for other team members as required.

Cuiabá, Mato Grosso, Brazil

- Supervision of operations for the company 99FOOD in Cuiabá, Mato Grosso, ensuring compliance with quality and excellence standards;- Conducting market research to analyze specific trends and demands in the Cuiabá region, as well as conducting climate surveys to understand customer satisfaction and establish continuous improvement strategies;- Providing support to the delivery team, offering guidance, resolving issues, and ensuring efficient delivery operations;- Meetings with focal points, involving representatives from different areas to align strategies, discuss challenges, and implement actions to improve processes;- Utilizing Microsoft tools such as Excel, Word, and PowerPoint to generate reports, analyze data, prepare presentations, and facilitate effective communication within the team and with stakeholders.

Cuiabá, Mato Grosso, Brazil

- Team management and support, providing assistance in ticket management, operating and acquiring systems, products, feedback implementation, and support to the supervision and coordination team, among other relevant areas;- Development of dashboards for results presentation, creating effective data visualizations to communicate performance and relevant insights clearly and concisely;- Monitoring and analyzing goals and indicators, tracking key performance indicators (KPIs) to assess progress, identify areas for improvement, and provide strategic insights;- Providing assistance to internal clients and consultants, collaborating in resolving technical issues related to the services offered by the company, utilizing specialized knowledge and customer service skills;- Identifying opportunities for improvement in internal processes, proposing and implementing actions to optimize efficiency, improve service quality, and enhance internal customer satisfaction;- Collaboration with multidisciplinary teams, including supervision, coordination, and other departments, to ensure an integrated and aligned approach to support and problem-solving.

Cuiabá, Mato Grosso, Brazil

- Providing assistance to internal customers, actively collaborating in resolving technical issues related to the services provided by the company;- Identifying and analyzing technical issues raised by internal customers, applying specialized knowledge to find effective solutions;- Participating in training and development programs to continuously improve technical skills and stay up-to-date with industry innovations;- Offering proactive support by providing clear and precise guidance to assist internal customers in the proper use of services and resolving their inquiries.

Cuiabá, Mato Grosso, Brazil

- External customer service, providing dedicated support, identifying their needs, and ensuring customer satisfaction.- Clarifying doubts about the company's products and services, providing accurate and complete information to assist customers in their decision-making process.- Resolving technical issues related to the services provided, utilizing specialized knowledge to identify and efficiently solve problems.- Presenting and offering additional products and services, identifying upselling and cross-selling opportunities to maximize sales and company revenue.- Recording and documenting customer interactions in CRM (Customer Relationship Management) systems, maintaining a comprehensive record of activities and communications.- Identifying opportunities for improvement in customer service, proposing and implementing actions to enhance processes and increase efficiency.