Working with Strategy and User Experience Team to instill trust in parents using the Owlet Baby Monitor, so they can have peace of mind and a truly amazing experience. This experience for the customer includes: pre-purchase research, purchase, delivery, unboxing, set up, daily/nightly usage, chat sessions and tech support if needed. Our job is to make this a seamless, trust inducing, simple process that adds up to sleepless nights for everyone. Rest assured.Lead analysis on Net Promoter Score metrics to:• develop extensive understanding of the user voice and user needs, through survey results, email, calls and customer service via zendesk• understand key issues and painpoints• create Pareto charts to map severity and frequency of issues• create roadmap based on issues to solve weekly/monthly• present analysis and weekly findings for company wide understanding of issues• to create more effective Help Desk and Support on website, through copy and navigation• to improve UI on the app, through copy and navigationNew app feature development and beta testing utilizing agile management practices• create agile user stories• wireframes to create new skins and flow• supporting copy and artwork direction• create pre and post survey for beta testers• collect and analyze survey results• interact with beta testers during test for further analysis

Working with Strategic Management, design, manufacturing, and marketing teams to define, develop, and bring to market the Sabi product to drive growth, profitability, and the brandDrive and manage every aspect of products for commercialization: market analysis, product road map, brand development, line development, packaging design, product timelines, deep understanding of tooling and manufacturing, final approval on all product to move to production, margin and pricing strategy, sales and distribution strategies, design direction on marketing materials, design and content direction for all presentations internal and external, website design direction, set up with commerce partners and brick and mortar distributors...all in a fast paced, highly accountable, entrepreneurial environment.

Designed, produced, and manufactured jewelry and soft goods brand for offshoot of Raw Material, La Sirena Designs. Market analysis, line management, pricing strategy, distribution for retail and ecommerce. Designed and created POS for local stores. Managed local team for fabrication and assembly.

Drive product development in alignment with RH vision and brand strategy: market analysis; SWOT analysis; trend analysis; design direction; line development for both existing product and new product categories; manufacturing contact for all development from initial concept to product approval; seasonal trips to factories in Asia for ongoing development, QA, and on-site approval.Manage collaboration with internal cross functional teams of merchandisers, designers, sourcing, directors to lead weekly meetings to ensure a cohesive vision and drive products forward. Involved in all higher level presentations of product line to CEO and all directors.Categories developed and managed were over $100 million, with growth at 3x in 3 years.

Designed hardgoods and softgoods for the launch of Williams-Sonoma Home, the home goods and accessories division of Williams-Sonoma. Incuded market research and analysis; establishing consistent POV and branding; product line development; detailed spec drawings in Illustrator; daily contact with sourcing and manufacturing in Asia; negotiations on pricing to meet margins; product approval; seasonal presentations to internal teams

Consulting jobs for residential and commercial projects with emphasis on furniture, materials, and interior design. Trend research, pov, design, materials sourcing, project management.

Adjunct lecturer for Product Design classes in the Mechanical Engineering and Art divisions. Taught methodology of design, including brainstorming, ideation, point of view, prototyping, and presentation of ideas. Taught concepts of "Express, Test, Cycle" and the user-centered design thinking process as a way to address needs and create viable solutions. Taught labs in Product Realization Lab including: lathe, mill, CNC, welding, lasercamm, and casting

Built a furniture design-build studio. Managed all aspects of business, design, fabrication, client relations, and employees. Collaborated with architects, restaurants, local businesses, and individual clients to deliver handcrafted pieces made in my studio. Projects varied from manufacturing and delivering 15 workstations constructed of wood, steel and homosote to an architecture firm, to fabricating multiple steel components for a remodel to include: perforated and bent steel sconces, multiple furniture pieces and all steel and wire railing for 3 outdoor decks.

Began in QA department developing shade bands that would drive acceptable ranges for variation in denim color. These were distributed to all manufacturing plants and used as the gold standard to approve all production and returns. This covered all denim sku's in all departments.Then promoted to Design for seasonal development of men's pants (denim and casuals) and shirts (knits and wovens) through market analysis, trend analysis, seasonal color research, line list development, garment design and sketches, samples, fit tests, product approval.