Becky Mender Email & Phone Number

Madison, Wisconsin, United States

As a customer advocate, I get to work directly with customers again! The advocates are part of the customer experience team, and are the account managers, and main point of contact for a named list of customers. I work with some of our larger customers, who potentially have users worldwide, and who may run multiple Esker solutions. Some of the activities I assist with on a regular basis are: answering customer questions, researching billing inquiries, creating reports, addressing data capture… Show more As a customer advocate, I get to work directly with customers again! The advocates are part of the customer experience team, and are the account managers, and main point of contact for a named list of customers. I work with some of our larger customers, who potentially have users worldwide, and who may run multiple Esker solutions. Some of the activities I assist with on a regular basis are: answering customer questions, researching billing inquiries, creating reports, addressing data capture questions, and overall helping customers with process improvement initiatives. There are a number of reports we can run and monitor together to work towards meeting your goals, and we can meet on a regular basis to review these. Show less

Madison, Wisconsin Area

As part of our Customer Experience department, I am leading a team who will be dedicated to customer success through proactive (and reactive) account management and training. These activities may include:*Reviewing performance metrics*Identifying process bottlenecks and how to resolve them*Monitor and review user performance/user management*Over-the-shoulder review with team members

Madison, Wisconsin Area

To help direct the team's focus, set goals, look at data, motivate, and help create training opportunities. And above all, empower the team to help our customers have a great Esker experience.

Madison, Wisconsin Area

Key Tasks/Duties:1. Generate new business by leveraging existing relationships, prospecting, conducting market analysis and cold calling clients2. Conduct software demonstrations. 3. Drive and manage the entire sales process – targeting to top prospects, identifying client solutions, negotiating and closing. 4. Act as a solutions consultant in assisting clients with their unique critical business issues and strategic initiatives. 5. Work with the sales team to share ideas… Show more Key Tasks/Duties:1. Generate new business by leveraging existing relationships, prospecting, conducting market analysis and cold calling clients2. Conduct software demonstrations. 3. Drive and manage the entire sales process – targeting to top prospects, identifying client solutions, negotiating and closing. 4. Act as a solutions consultant in assisting clients with their unique critical business issues and strategic initiatives. 5. Work with the sales team to share ideas, knowledge and new business development strategies. Show less

Madison, Wi

 Help clients grow their business by listening to what they would like to accomplish, then implementing a plan to get them to where they want to be Manage client accounts, both local and agency, including keeping in touch with them, coming up with promotions, putting together advertising schedules and maintaining relationships Cold calling on new clients, including going out and finding new business Having a monthly/yearly budget, and making sure to achieve those… Show more  Help clients grow their business by listening to what they would like to accomplish, then implementing a plan to get them to where they want to be Manage client accounts, both local and agency, including keeping in touch with them, coming up with promotions, putting together advertising schedules and maintaining relationships Cold calling on new clients, including going out and finding new business Having a monthly/yearly budget, and making sure to achieve those goals Working with database systems to track calls, sales and to input advertising schedules Finished at over 140% of my 2006 budget Achieved 2nd place in the salesperson of the year contest Show less

Madison, Wi

 Assist 8 account executives and 2 managers on a daily basis with many administrative functions, including keeping track of their daily activities and making sure that all projects are followed through with Create proposals in both MS PowerPoint and MS Publisher for the Account Executives to present to their clients Create marketing materials and make them available to the account executives, including researching the type of business the client is involved in, and creating/revising… Show more  Assist 8 account executives and 2 managers on a daily basis with many administrative functions, including keeping track of their daily activities and making sure that all projects are followed through with Create proposals in both MS PowerPoint and MS Publisher for the Account Executives to present to their clients Create marketing materials and make them available to the account executives, including researching the type of business the client is involved in, and creating/revising documents that will be useful in helping to close the sale Plan and organize all aspects of station and client gatherings and seminars, including our annual Crystal Apple Awards Answer incoming calls, assist and answer questions from both new and current clients Show less

Madison, Wi

 Answered telephone, greeted and directed guests, filed sales contracts Assisted the accounting department with accounts payable (Stamped the invoices, coded the invoices, routed for approval) Assisted the accounting department with accounts receivable - mailed out all customer invoices/coop invoices Sorted and distributed the mail Assisted other departments when necessary Kept track of and ordered all supplies

Madison, Wi

 Recorded, filed and maintained confidential materials, applications, and documents  Proofread and edited the MATC Directory Opened, sorted and distributed the mail Ordered supplies Worked under and assisted several people, including the Vice President of Human Resources

Madison, Wi

 Researched and processed claims Assisted customers with questions by phone, fax, and written correspondence Tactfully handled customer complaints in high stress situations Trained new employees on customer service aspects