• Edited, formatted, and issued roughly 300 judicial audit reports per fiscal year to authorities in local government• Fielded incoming calls regarding media inquiries, fraud, citizen questions; as well as connecting various state agencies and legislators to their appropriate point of contact• Taught colleagues to use new-to-them communication systems including MS Teams and the fax machine• Used MS Teams to transition from in-office to remote work without disruption to workflow• Guided staff in use and troubleshooting of office equipment such as copier, scanner, printer, and fax machine• Coordinated office-wide contact tracing efforts during COVID-19 pandemic• Chosen for Strategic Planning focus group in office culture, and diversity equity and inclusion

• Performed receptionist duties including scanning, copying, and operating multi-line phone system• Maintained records for both retail and wholesale product orders worth up to $25,000 each• Created spreadsheets to track order progress from placement to fulfillment to payment that lead to the recovery of thousands of dollars in past due invoices• Purchased supplies with for use both in the office and on the industrial production line• Wrote advertisement copy for special promotions and new product lines

• Kept up with knowledge of laws relating to purchase/consumption of alcohol in VA• Maintained store inventory, including special order items and bulk orders for restaurants• Audited inventory in other stores throughout the Richmond area as part of a team selected by regional management• Ensured customers had the best possible retail experience

• Planned lessons in basic chess for elementary school children ages five to eleven.• Managed classroom settings for up to twenty children at a time, including maintaining order and discipline.• Made individual progress reports tailored to each child and held meetings with parents when necessary.

• Created a scripted virtual tour using MS Powerpoint for senior citizens and school age children physically unable to attend the Museum• Conducted educational historic tours of the John Marshall Museum that were both entertaining and informative. • Assisted in the planning and execution of the annual Summer Open House event.• Researched new content to add to exciting short-term exhibitions.