Rebecca Hagin Email and Phone Number

• Assess new cases, review medical records, and research diagnoses• Process low to high-dollar medical bills and schedule funds for sharing while following documentation retention policies and community guidelines in Salesforce• Build and maintain relationships with members, educate members via email and phone call on medical costs sharing fundamentals• Collaborate with team members on complicated cases• Prepare presentation as required for weekly department meeting• Certificates: HIPPA Compliant

• Manage orders and sales department e-mail• Create and modify quotes for partners and clients• Update agendas for weekly department meetings• Collaborate with end-users, partners, and team members to onboard new clients while following document retention policies• Create purchase orders and provision phones

• Work-from-home seasonal position • Research and enter school calendar dates into an internal database• Verify accuracy of entered data

• Operations assistant to Regional Directors• Prepared reports for North/South Texas by collecting, analyzing, and summarizing data• Exceeded expectations on the company's designated budget for necessary supply orders, new store openings, and merchandise to boost sales team morale • Improved office and sales team efficiency with the implementation of Google Forms and Sheets including, but not limited to supply orders, maintenance requests, and returned items• Built and maintained relationships with businesses for quick turnaround maintenance services• Developed a streamlined process for on-boarding and off-boarding sales employees for North/South Texas markets• Managed security systems, and environmental systems for 35 locations• Recorded, processed, printed, and mailed customer refund checks

• Open new checking accounts, encourage customers to use app and online tools to make banking easier• Teller duties: Complete deposit/withdrawal slips for customers, negotiate checks and handle cash flow while balancing drawer• Resolve customer complaints and educate customers on financial fundamentals• Achievements: Excellent Performance February & March 2015, Employee of The Month April & May 2015, and Eagle Eye Award May 2015 for catching fraudulent checks

• Interview potential office staff and complete onboarding and off-boarding for all employees• Create bi-weekly schedules for office staff and enter sales associate schedules into a database• Order supplies and apparel for location• Customer service: answer multi-line phones, assist customers with finance questions, resolve customer complaints, revise sale contracts, handle cash and checks, and make bank deposits• Other positions held: Office Assistant and Sales Associate