Rebecca Milne Email & Phone Number

Glasgow, Scotland, United Kingdom

East Kilbride, Scotland

My role is to manage multiple key client accounts ensuring that a high level of customer retention and satisfaction is maintained. I act as a liaison between external clients and internal contacts to ensure that clear and concise instruction is provided and agreed results are achieved.

Vancouver, Canada Area

My role at the Vancouver Board of Parks and Recreation was Executive Assistant to three of the Senior Leadership Team (Deputy General Manager, Director of Park Operations and Director of Recreation). The main purpose of my role was to provide support to the executives and their teams to allow them to carry out their jobs to their best ability. My duties included: - Calendar Management - scheduling and setting up internal and external meetings- Inbox Management - Preparing meeting agendas, taking minutes during meetings, distributing necessary information before and after meetings- Travel booking for executives and members of their team - Acting as a point of contact among executives, their teams and the Board - Managing information flow in a timely and accurate manner - Formatting information for internal and external communication - e.g. memos, emails, presentations, reports - Screening and redirecting phone calls and distributing correspondence - Organizing and maintaining an office filing system - Providing project assistance - Providing reception cover - Any other administrative assistance needed

Edinburgh, United Kingdom

OFFICE MANAGER As the Office Manager at Thrive, I was responsible for ensuring the smooth running of the office on a day-to-day basis through a range of administrative and financial tasks. This role was also balanced with my role as Marketing Executive. The tasks involved included; - Travel booking and calendar management - Ordering branded items and stationary - Being the first point of contact for all general enquiries. This involves screening calls and emails and passing on to management where appropriate. -Liaising with suppliers, venues and customers. -Checking and posting invoices on system. - Liaising with accountant to ensure financial accounts are up to date and correct. - Debt recovery. -Assisting in a wide range of administrative day to day tasks that may arise. MARKETING EXECUTIVEAs the Thrive's Marketing Executive, I was responsible again for a wide range of areas including but not exclusive to; -Contributing to, and developing marketing plans and overall strategies. -Creating, managing and monitoring all marketing campaigns - in particular email campaigns. - Monitoring and managing all social media accounts. This includes the creation and delivery of scheduled posts. -Updating and maintaining website(s). - Assisting in the organisation of monthly events. -Maintaining and updating Thrives huge customer database.

Glasgow, United Kingdom

Clinetix is one of Scotland's most trusted clinic groups for aesthetic medical procedures. This multi-award winning clinic is run across two sites by husband and wife Dr's Simon and Emma Ravichandran, who are both recognised and respected leaders in their field. Clinetix award wins include Best Clinic UK and Best Clinic Scotland. Clinetix is also a recognised training centre for the postgraduate aesthetic medicine course based at Northumbria University. Clinetix are aiming to be the most trusted, admired and innovative medical aesthetic company in the UK. We are doing this by promoting a positive image of the aesthetic medical services we provide to existing and potential clients. Clinetix differentiates themselves from their competitors by providing the highest possible standard of service to our patients. This is only made possible by us putting the patients interest at the heart of any engagement with the company. My role within the organisation was to coordinate all marketing activities, this includes but is not exclusive to; -Updating the business website and blog. -Manage social media activity across multiple platforms. -Liaising with local publications and newspapers.-Creating and sending out a monthly newsletter to our growing list of subscribers.-Manage in house marketing such as window posters, banners and patient information leaflets.-Assist in the organisation of events. -Manage all special offers and promotions. -Analyse marketing data -Review current marketing activities and explore new opportunities

Dunoon

For this role I was a member of out of hours bank staff for the local dental practice. This role involved me communicating with the NHS Highland hub during out of hours times in order to organise appointments for any emergency patients. My duties in this role involved; making calls to the hub, making calls to patients, booking patients in and making sure that all required paperwork was filled in and sent away. This role helped me to improve my customer service, communication and organisational skills.

Fishers Island, New York State

Seasonal PositionI spent my summers of 2013 and 2014 working in this prestigious country club which is located on a small island in New York State. I found the job through BUNAC and traveled there on my own to work both seasons. My position was snack bar attendant and waitress and I found that my skills were used in a number of areas throughout the club. As it was a seasonal position the club was often extremely busy (especially around 4th July weekend and Labor Day weekend) this meant that all the staff had to work together and learn to prioritise their responsibilities. I found that this was a life changing experience and has helped me to gain a number of transferable skills as well as life long friends.Duties in this role included: customer service, food preparation, general cleaning duties, event set up and break down.

Livingston

As part of my Business Studies course I took part in a 48 week work based learning programme. Visit West Lothian operate within West Lothian Council. As I was one of two members of staff, I was given a lot of responsibility and took the lead on a number of projects. Duties in this role included; customer service, communication via email and telephone, meeting with local businesses, taking minutes of meetings, dealing with the back and front end of the website, dealing with all social media, organisation of corporate events, organisation of marketing materials, attending trade shows and generally assisting the tourism executive with any thing she needed.

Ba Honours (Sandwich), Business Studies, 2:1

Activities and Societies: Snowsports Society-Carried out modules in areas of study such as; marketing, consumer behavior, world economy.

High School, Highers; English- A, Biology- B, French- B, Chemistry- C, Maths- C, History- C.