• Primary lead for coaching, training and development for all associates store-wide• Human Resources processes: o Scheduling interviews and orientations o Led pre-and post-orientations for new hires o New hire paperwork o Completed e-verification for I-9 forms o Experience with foreign Visas o Processed store-wide payroll each week o Confirm vacation hours, time off requests, and sick pay are entered correctly o Organize time edit sheets and receive signature to ensure accuracy• Confidentiality: Associate record-keeping and managing files • Inventory management for uniforms and store supplies• Coordinate the employee schedule for the day department-wide• Created templates: HR onboarding checklists, uniform inventory form, posters of new store policies and procedures• Manage district-, store-, and department-wide emails• Accounting: cash management, lottery ticket management, money services (Western Union sends and payouts and money orders), safe declaration• Routine Customer Service Tasks: phone calls, handling money, returnsAdditional Customer Service Tasks:• Ensure customer satisfaction through quick and accurate responses to concerns and requests• Greet customers as they walk in• Perform Western Union and Money Order Transactions• Process returns and exchanges• Calculate cash, card, and check transactions to maintain consistent financial records• Assist in raising donations for charities, including the March of Dimes, Special Olympics, or Food for Sharing

• Directly supporting the Senior Assistant Provost and Director for UF Online, and UFO Chief of Staff• Facilitating meetings: scheduling, creating PowerPoint design templates, taking official minutes• Creating templates: event intake form, onboarding and offboarding packets for new employees, promotional items inventory tracking sheets• Strategic planning of higher education projects and events (virtual and in-person) for students, faculty, and staff• Human resources: assist with interviews, hiring logistics, and employee onboarding and offboarding• Asset Management: tracking all equipment inventory, managing off-site certifications, ensuring the office is in compliance• Complex calendar management and support for the senior assistant provost and director and faculty/staff• Fiscal Operations: travel authorizations, expense reports, budget tracking

• Directly supported the Dean, Chief of Staff, and COM Project Managers• Created and maintained COM-wide and departmental organizational charts and contact lists using Microsoft Visio, Excel, and Word• Complex calendar management for the COM Dean: communicating and coordinating college-wide for meeting and conference planning • Fiscal Processes: managing quotes, invoices, expenditure reports, and completed purchase orders• Event planning and coordination: securing vendors and caterers, created college-wide invitations• Created templates: Dean’s Request Form, Seminar Announcements, Invites• Transcribed COM Executive Committee Meetings every month• Ordered supplies and computer equipment for the offices• Served as contact for candidate visits, catering vendors, and equipment delivery and installations• Routine Office Tasks: phone calls, emails, sorting mail, greeting visitors

- Handled phone calls- Knowledgeable of shows and sales- Handled cash and card transactions- Customer service skills- Communication skills