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Provided key operational support to Sales team members, Sales leadership, and IT personnel.• Was responsible for championing and implementing process improvement strategies to streamline operating procedures, improve user experience, and maintain data integrity.• Developed, maintained, and implemented department procedure manuals, providing training and communications to all impacted personnel.• Was point of contact between Sales and IT for system support, change management… Show more Provided key operational support to Sales team members, Sales leadership, and IT personnel.• Was responsible for championing and implementing process improvement strategies to streamline operating procedures, improve user experience, and maintain data integrity.• Developed, maintained, and implemented department procedure manuals, providing training and communications to all impacted personnel.• Was point of contact between Sales and IT for system support, change management, user acceptance testing, and software enhancement rollouts to support all stages of the quote to order lifecycle. • Was Sales department SME and first tier technical support for Microsoft Dynamics CRM and Epicor ERP platforms.• Provided ad hoc reporting and analysis for Sales leadership. • Was Team Lead for all Federal Communications Commission (FCC) internal processes, including procedure documentation, process implementation, and FCC compliance training.• Oversaw new customer online configurations for the SaaS cloud-based products and services. Show less

Partnered with stakeholders to compile customer software needs, collaborating with Global Forwarding IT and Operations personnel to define requirements and implement software changes in alignment with customer needs. • Regularly facilitated requirement gathering, review, and validation with stakeholders and IT teams for continuous improvement projects.• Collaborated with team members and stakeholders to identify business and technical risk areas and ensure that user stories and test… Show more Partnered with stakeholders to compile customer software needs, collaborating with Global Forwarding IT and Operations personnel to define requirements and implement software changes in alignment with customer needs. • Regularly facilitated requirement gathering, review, and validation with stakeholders and IT teams for continuous improvement projects.• Collaborated with team members and stakeholders to identify business and technical risk areas and ensure that user stories and test plans cover requirements. • Frequently facilitated team planning, status update, and retrospective meetings to increase future team performance and quality software production. • Provided regular project updates and demos to Global Forwarding and Purchase Order Management stakeholder groups. Show less

Worked with business stakeholders to define the company's product and business strategy while partnering with development teams, product owners and end-users to compile requirements and implement new software and enhancements in alignment with company strategies.• Designed and managed a workflow for software requests (changes, enhancements, new features, and integrations), providing RevTrak with an organized process of gathering, evaluating and prioritizing project requirements and user… Show more Worked with business stakeholders to define the company's product and business strategy while partnering with development teams, product owners and end-users to compile requirements and implement new software and enhancements in alignment with company strategies.• Designed and managed a workflow for software requests (changes, enhancements, new features, and integrations), providing RevTrak with an organized process of gathering, evaluating and prioritizing project requirements and user stories in alignment with business and product strategies.• Empowered greater collaboration and alignment around the company’s vision, strategies and new processes by streamlining communication workflows, helping to decrease ambiguity and redundancy.• Co-led the evaluation, selection and implementation of a new CRM software and functioned as the software’s administrator. Show less

Aided in the growth and development of the Human Resource Consulting department at Kraus-Anderson Insurance (K-A) and partnered with the Branding department to enhance the company's marketing platforms.• Led the development of a business partnership with a rapidly expanding organization, providing the potential for 50% growth in new clientele over the next 12 months.• Worked alongside the Branding department as a primary writer, editor and proof reader for both new and existing HR… Show more Aided in the growth and development of the Human Resource Consulting department at Kraus-Anderson Insurance (K-A) and partnered with the Branding department to enhance the company's marketing platforms.• Led the development of a business partnership with a rapidly expanding organization, providing the potential for 50% growth in new clientele over the next 12 months.• Worked alongside the Branding department as a primary writer, editor and proof reader for both new and existing HR marketing materials, providing up-to-date and valuable HR-specific content.• Partnered with the Branding department to strategize, develop and enhance the company's marketing platforms, enabling clearer direction toward more effective marketing strategies.• Spearheaded the planning and coordination of an on-site networking and marketing event for military veteran-owned businesses. The event was deemed an “incredibly well planned event” and a “great success” by the K-A COO and all our vendors. Show less

Engaged in day to day interactions with the French people, learning about their language, history, education system, religious diversity, culture and socioeconomic system.

(Graduate Assistant Program) -- Project Manager within the Center for Global Opportunities (CGO) tasked with spearheading special CGO projects | Research Assistant for the CGO Director.• Effectively planned, organized and executed a program connecting students with over 75 organizations and professionals world-wide. • Enhanced the functionality and user experience within Moodle, the school’s Learning Management System, resulting in process improvement for professor and student… Show more (Graduate Assistant Program) -- Project Manager within the Center for Global Opportunities (CGO) tasked with spearheading special CGO projects | Research Assistant for the CGO Director.• Effectively planned, organized and executed a program connecting students with over 75 organizations and professionals world-wide. • Enhanced the functionality and user experience within Moodle, the school’s Learning Management System, resulting in process improvement for professor and student communication, assignment and information download, assignment submission, test and quiz completion, and grading. Show less

(Graduate Assistant Program) -- Program Manager responsible for process improvement and project completion within NIU’s Higher Education Accreditation Department. | Institutional Data and Reporting Specialist solely responsible for accurate data management, collection, and reporting to senior level stakeholders and third-party organizations, including the U.S. Department of Education and the National Center for Education Statistics. • Saved NIU over $4 million by achieving a 100%… Show more (Graduate Assistant Program) -- Program Manager responsible for process improvement and project completion within NIU’s Higher Education Accreditation Department. | Institutional Data and Reporting Specialist solely responsible for accurate data management, collection, and reporting to senior level stakeholders and third-party organizations, including the U.S. Department of Education and the National Center for Education Statistics. • Saved NIU over $4 million by achieving a 100% success rate over two years of accurate and timely collection and submission of institutional data in compliance with strict, regularly changing regional, national, and Integrated Postsecondary Education Data System (IPEDS) accreditation regulations.• Developed an effective data collection and report submission process in alignment with regional and national accreditation policies, enabling the school to retain their educational status while pursuing more prestigious levels of accreditation. • Pioneered the construction of data management programs to achieve the precise generation of data required by IPEDS regulations. • Developed and implemented processes for NIU’s accreditation reporting system where no official processes or documentation had existed before.• Wrote Standard Operating Procedures, providing step-by-step completion of the complex IPEDS and accreditation reporting procedures. • SME for specific institutional data, gaining the respect of senior level stakeholders by providing them with the confidence that their data was accurate.• Co-led the development of a SharePoint Data and Communication Center built to provide department heads with a single data repository that would enhance retrieval, processing and communication procedures.• Partnered in the development of a SharePoint textbook portal directly linked with Amazon.com, generating a user-friendly, effective workflow of viewing and ordering student textbooks. Show less

Engaged with trucking and logistics personnel to ensure effective and timely transportation of perishable and non-perishable goods within the U.S. and Canada. • Enhanced the effectiveness of CHR’s after-hours operations by being cross-trained in multiple operational communications and computer systems, promoted from basic operations to load-tracking and follow-up, and selected and trained in hazardous material logistical procedures.• Coordinated with trucking and logistics… Show more Engaged with trucking and logistics personnel to ensure effective and timely transportation of perishable and non-perishable goods within the U.S. and Canada. • Enhanced the effectiveness of CHR’s after-hours operations by being cross-trained in multiple operational communications and computer systems, promoted from basic operations to load-tracking and follow-up, and selected and trained in hazardous material logistical procedures.• Coordinated with trucking and logistics personnel, providing the critical data tracking, issue resolution, and communications needed to achieve delivery deadlines. <> Key software used: PeopleSoft Enterprise (Oracle) Show less

Intermediary between Appraisers, Lenders and Buyers, expediting the appraisal process and validating correct process completion according to established state guidelines and policies.• In four months was promoted to the Tier 2 Specialty Team, enabling me to provide a larger degree of assistance to both Appraisers and fellow employees.• In seven months was promoted to CoreLogic Appraisal Services Assistance Team, providing further inter-departmental communication and efficiency.•… Show more Intermediary between Appraisers, Lenders and Buyers, expediting the appraisal process and validating correct process completion according to established state guidelines and policies.• In four months was promoted to the Tier 2 Specialty Team, enabling me to provide a larger degree of assistance to both Appraisers and fellow employees.• In seven months was promoted to CoreLogic Appraisal Services Assistance Team, providing further inter-departmental communication and efficiency.• In eight months was promoted to Group Lead over more experienced employees, elevating my responsibilities to include team enhancement strategies, escalated issue resolution and pinpointing me as the SME for my group. Show less

(Student Contract) -- Assistant to the Director of Hospitality through the management of work crews, supply inventory and overall facility appearance for the successful execution of school functions, seminars, banquets, retreats and summer camps.• Responsible for the management of work crews, supply inventory and overall facility appearance, enabling the successful execution of school functions, seminars, banquets, retreats, and summer camps. • Created and implemented policies… Show more (Student Contract) -- Assistant to the Director of Hospitality through the management of work crews, supply inventory and overall facility appearance for the successful execution of school functions, seminars, banquets, retreats and summer camps.• Responsible for the management of work crews, supply inventory and overall facility appearance, enabling the successful execution of school functions, seminars, banquets, retreats, and summer camps. • Created and implemented policies, procedures and training materials for the Housekeeping department.• Developed improved inventory control and supply management procedures and documentation strategies, decreasing miscommunication and increasing efficiency. • Performed department related training, scheduling and oversight of up to 20 volunteers and staff. • Supervised the interior and exterior maintenance and upkeep of approximately 34 buildings. Show less