Rebecca M Loo Email & Phone Number

Markham, Ontario, Canada

Looking forward to my return to teaching and accompanying. It's time to inspire again!

Markham, Ontario

Coordinator in the Lessons Centre (Teachers, Parents, Students), Recitals, Festivals, etc.

Toronto, Ontario, Canada

The Executive Meeting Specialist (EMS) acts as a liaison between Meeting Professionals/Catering Customers and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas. This position provides a visible and accessible floor presence in order to anticipate, understand and act upon all client needs. The EMS proactively monitors customer functions, spending 95% of each day interacting with meeting professionals and… Show more The Executive Meeting Specialist (EMS) acts as a liaison between Meeting Professionals/Catering Customers and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas. This position provides a visible and accessible floor presence in order to anticipate, understand and act upon all client needs. The EMS proactively monitors customer functions, spending 95% of each day interacting with meeting professionals and their attendees to ensure customer satisfaction; reviews all relevant written communications (Group Resumes, Daily Event Lists, Event Orders, etc…) and verifies accuracy of room sets; meets with Meeting Professionals/Catering Customers prior to the start of the first event to verify meeting specifications and establish communication method (house phone, walkie talkie, etc…); remains accessible to Meeting Professionals/Catering Customers throughout assigned functions; continually inspects for cleanliness and maintenance of all function space, public areas and banquet areas; coordinates with all operating departments to ensure top product quality; communicates any event changes in a timely manner to relevant operating departments and to the Convention/Catering Manager responsible for the group; attends all pre-event meetings and other meetings specified by the Director of Convention Services; facilitates communication from one shift to another; observes and enforces objectives and policies as set forth by the Director of Convention Services; assures compliance with all Starwood safety standards. The EMS provides daily support to the Meetings & Event Managers and Banquet Managers to ensure effective operation of either department, or any other supportive functions based upon the requirements of the hotel and guest needs and expectations. Show less

Toronto, Ontario, Canada

The Front Office drives to ensure that guests are provided with excellent customer service and care that exceeds the expectations of our guests. Duties include:Assist Front Office leadership team in ensuring efficient guest registration, check out and telephone service through observing front desk agentsAssist Guest Services Manager with training as neededExposure to responsibilities and roles of staff from the Housekeeping, Food & Beverage, Room Service, Front Desk, Bell… Show more The Front Office drives to ensure that guests are provided with excellent customer service and care that exceeds the expectations of our guests. Duties include:Assist Front Office leadership team in ensuring efficient guest registration, check out and telephone service through observing front desk agentsAssist Guest Services Manager with training as neededExposure to responsibilities and roles of staff from the Housekeeping, Food & Beverage, Room Service, Front Desk, Bell Services, Guest Service Telecommunication and VIP Guest Services DepartmentsReview groups arrival requirements, booking and assigning of rooms to VIP guests, co-ordinate with Housekeeping and F&B departments to track specific room requirements and preferences of guests dailyCo-ordinate with Sales, executive assistants and guest services for any amenity requests through Room Service Daily guest tracking through the creation of Arrival Highlight Summaries each dayProvision of the Sheraton Warm Welcome to Starwood Preferred Guest Platinum and Ambassador Guests Daily input of data into Starwood’s Guest Reservation Interface (Galaxy Lightspeed) based on information from the Master Arrival ReportSix Sigma participant.Promotional materials created and designed exclusively for all departments during the launch of Starwood Preferred Guest (SPG) Awareness Week. Show less

Hospitality Administration/Management

Bachelor Of Arts - Ba, Music Theory And Composition

School Of Hospitality, Tourism And Culinary Arts, Hospitality Management Hotel And Resort

Associate'S Degree, Piano Performance Arct, Organ Performance Arct

Silver Medal for Highest Marks

Associate’S Degree, Arcco; 1St Prize - Rcco Competition

Certificate From Cornell Scjohnson College Of Business, Hospitality Administration/Management

Introduction to Hotel Revenue Management, Building Guest Loyalty, Building High-Performance Teams, Financial Analysis, Service Marketing.

Bachelor Of Music